Administrator Guide

• State – Operational status of SupportAssist on the ME4 Series storage system.
• Operation Mode – Operational mode of SupportAssist on the ME4 Series storage system.
• Last Logs Send Status – Status of the last attempt to send ME4 Series storage system logs to SupportAssist.
• Last Logs Send Time – Date and time of the last attempt to send ME4 Series storage system logs to SupportAssist.
• Last Event Send Status – Status of the last attempt to send ME4 Series storage system events to SupportAssist.
• Last Event Send Time – Date and time of the last attempt to send ME4 Series storage system events to SupportAssist.
2. The SupportAssist feature can be disabled or enabled by performing the following actions:
• To disable SupportAssist, clear the SupportAsist check box, click Yes on the confirmation panel, click Apply or Apply and Close,
and click OK on the confirmation panel.
• To enable SupportAssist, select the SupportAsist check box, click Accept on the confirmation panel, click Apply or Apply and
Close, and click OK on the confirmation panel.
3. The following actions can be performed on the SupportAssist tab:
• To pause sending storage system information to SupportAssist, click Pause, and click Yes on the confirmation panel.
• To resume sending storage system information installation to SupportAssist, click Resume, and click Yes on the confirmation
panel.
• To manually place the system into maintenance mode, click Enable Maintenance. Placing the system into maintenance mode
notifies SupportAssist not to create support tickets during planned system downtime.
• To manually remove the system from maintenance mode, click Disable Maintenance.
• To manually send storage system logs to SupportAssist, click Send Logs, and click Yes on the confirmation panel.
• To check the network connection to the SupportAssist infrastructure, click Check Connection, and click Yes on the confirmation
panel.
• To clear the SupportAssist proxy settings, click Clear Web Proxy, and click Yes on the confirmation panel.
Configure SupportAssist to use a web proxy
If the storage array does not have direct access to the Internet, SupportAssist can use a web proxy to send data to technical support .
NOTE:
DNS must be configured on each controller to allow SupportAssist to work with a web proxy. To configure DNS,
see Configure DNS settings on page 43.
1. Perform one of the following actions to access the SupportAssist options:
• In the Home topic, select Action > System Settings, then click the SupportAssist tab.
• In the System topic, select Action > System Settings, then click the SupportAssist tab.
• In the Welcome panel, select System Settings, then click the SupportAssist tab.
2. On the Web Proxy Settings tab:
a. Select the Web Proxy checkbox.
b. Type the hostname IP address of the proxy server in the Host field.
c. Type the port number of the proxy server in the Port field.
d. If the proxy server requires authentication, type the credentials in the User Name and Password fields.
3. Click Apply or Apply and Close, and click OK on the confirmation panel.
Enable or disable CloudIQ
The CloudIQ feature is enabled by default on ME4 Series storage systems. To send data to CloudIQ, the ME4 Series storage system must
be onboarded to CloudIQ and SupportAssist must be enabled on the storage system.
To stop sending data to CloudIQ, without removing the storage system from CloudIQ, clear the Enable CloudIQ checkbox.
1. Perform one of the following actions to access the SupportAssist options:
• In the Home topic, select Action > System Settings, then click the SupportAssist tab.
• In the System topic, select Action > System Settings, then click the SupportAssist tab.
• In the Welcome panel, select System Settings, then click the SupportAssist tab.
2. On the CloudIQ Settings tab, select or clear the Enable CloudIQ checkbox.
3. Click Apply or Apply and Close, and click OK on the confirmation panel.
NOTE: It may take several hours for changes to the CloudIQ setting to take effect.
50 Working in the Home topic