Administrator Guide

Download system logs
Perform the following steps to download the system logs:
1. In the PowerVault Manager, prepare to use FTP/SFTP:
a. Determine the network-port IP addresses of the system controllers. See Configuring controller network ports.
b. Verify that the FTP/SFTP service is enabled on the system. See Enable or disable system-management settings.
c. Verify that the user you will log in as has permission to use the FTP interface. See Adding, modifying, and deleting users.
2. Open a Command Prompt (Windows) or a terminal window (UNIX) and go to the destination directory for the log file.
3. Using the FTP/SFTP port specified in the system services settings, enter:
sftp controller-network-address -P port or
ftp controller-network-address
sftp 10.235.216.152 -P 1022 or
ftp 10.1.0.9
4. Log in as a user that has permission to use the FTP/SFTP interface.
5. Enter:
get logs filename.zip
where filename is the file that contains the logs. Dell EMC recommends using a filename that identifies the system, controller, and
date.
get logs Storage2_A_20120126.zip
In FTP, wait for the message Operation Complete to appear. No messages are displayed in SFTP; instead, the get command
returns once the logs collection is finished.
6. Quit the FTP/SFTP session.
NOTE:
The log files must be extracted from .zip file to view them. To examine diagnostic data, view
store_yyyy_mm_dd__hh_mm_ss.logs file first.
Transferring log data to a log-collection system
If the log-management feature is configured in pull mode, a log-collection system can access the storage system’s FTP or SFTP interface
and use the get managed-logs command to retrieve untransferred data from a system log file. This command retrieves the
untransferred data from the specified log to a compressed zip file on the log-collection system. Following the transfer of a log’s data, the
log’s capacity status is reset to zero indicate that there is no untransferred data. Log data is controller specific.
For an overview of the log-management feature, see About managed logs.
Use a command-line-based FTP/SFTP client. A UI-based FTP client might not work.
Transfer log data to a log-collection system
Perform the following steps to transfer log data to a log-collection system:
1. In the PowerVault Manager, prepare to use FTP/SFTP:
a. Determine the network-port IP addresses of the system controllers. See Configuring controller network ports.
b. Verify that the FTP/SFTP service is enabled on the system. See Enable or disable system-management settings.
c. Verify that the user you will log in as has permission to use the FTP/SFTP interface. See Adding, modifying, and deleting users.
2. On the log-collection system, open a Command Prompt (Windows) or a terminal window (UNIX) and go to the destination directory
for the log file.
3. Enter:
sftp controller-network-address -P port or
ftp controller-network-address
sftp 10.235.216.152 -P 1022 or
ftp 10.1.0.9
4. Log in as a user that has permission to use the FTP/SFTP interface.
Other management interfaces
149