Administrator Guide

Viewing event information
If you are having a problem with the system, review the event log before calling technical support. Information shown in the event log
might enable you to resolve the problem.
To view the event log, in the footer, click the events panel and select Show Event List. The Event Log Viewer panel opens. The panel
shows a tabular view of the 1000 most recent events logged by either controller. All events are logged, regardless of notification settings.
For information about notification settings, see Setting system notification settings on page 45.
The event panel in the footer shows the numbers of the following types of events that the system has logged:
• Sev. One of the following severity icons:
○
Critical. A failure occurred that may cause a controller to shut down. Correct the problem immediately.
○ Error. A failure occurred that may affect data integrity or system stability. Correct the problem as soon as possible.
○
Warning. A problem occurred that may affect system stability but not data integrity. Evaluate the problem and correct it if
necessary.
○ Informational. A configuration or state change occurred, or a problem occurred that the system corrected. No action is
required.
○ Resolved. A condition that caused an event to be logged has been resolved. No action is required.
• Date/Time. The date and time when the event occurred, shown in the format year-month-day hour:minutes:seconds. Time stamps
have one-second granularity.
• ID. The event ID. The prefix A or B identifies the controller that logged the event.
• Code. An event code that helps you and support personnel diagnose problems.
• Message. Brief information about the event. Click the message to show or hide additional information and recommended actions.
• Ctrl. The ID of the controller that logged the event.
Hover the cursor over the left side of this area to display the Critical & Error Event Information panel, which shows:
• The number of events with Critical and Error severity that have occurred in the past 24 hours or in the last 1000 events
• The date and time when the last most-severe event occurred
The
icon indicates that the panel has a menu. Click anywhere in the panel to display a menu to view the most recent 1000 events on
Viewing the event log on page 136 and set up system notification settings on Setting system notification settings on page 45.
When reviewing the event log, look for recent Critical, Error, or Warning events. For each, click the message to view additional information
and recommended actions. Follow the recommended actions to resolve the problems.
Viewing the event log
If you are having a problem with the system, review the event log before calling technical support. Information shown in the event log
might enable you to resolve the problem.
To view the event log, in the footer, click the events panel and select Show Event List. The Event Log Viewer panel opens. The panel
shows a tabular view of the 1000 most recent events logged by either controller. All events are logged, regardless of notification settings.
For information about notification settings, see Setting system notification settings on page 45.
For each event, the panel shows the following information:
• Sev. One of the following severity icons:
○ Critical. A failure occurred that may cause a controller to shut down. Correct the problem immediately.
○ Error. A failure occurred that may affect data integrity or system stability. Correct the problem as soon as possible.
○ Warning. A problem occurred that may affect system stability but not data integrity. Evaluate the problem and correct it if
necessary.
○ Informational. A configuration or state change occurred, or a problem occurred that the system corrected. No action is required.
○ Resolved. A condition that caused an event to be logged has been resolved. No action is required.
• Date/Time. The date and time when the event occurred, shown in the format year-month-day hour:minutes:seconds. Time stamps
have one-second granularity.
• ID. The event ID. The prefix A or B identifies the controller that logged the event.
• Code. An event code that helps you and support personnel diagnose problems.
• Message. Brief information about the event. Click the message to show or hide additional information and recommended actions.
• Ctrl. The ID of the controller that logged the event.
136
Working in the banner and footer