Deployment Guide

Table Of Contents
Use the PowerVault Manager to verify any faults found while viewing the LEDs. If the LEDs cannot be viewed due to the
location of the system, use the PowerVault Manager to determine where the fault is occurring . This web-application provides
you with a visual representation of the system and where the fault is occurring. The PowerVault Manager also provides more
detailed information about CRUs, data, and faults.
Review the event logs
The event logs record all system events. Each event has a numeric code that identifies the type of event that occurred, and has
one of the following severities:
Critical A failure occurred that may cause a controller to shut down. Correct the problem immediately.
Error A failure occurred that may affect data integrity or system stability. Correct the problem as soon as possible.
Warning A problem occurred that may affect system stability, but not data integrity. Evaluate the problem and correct it if
necessary.
Informational A configuration or state change occurred, or a problem occurred that the system corrected. No immediate
action is required.
The event logs record all system events. Review the logs to identify fault and cause of the failure. For example, a host could lose
connectivity to a disk group if a user changes channel settings without taking the storage resources that are assigned to it into
consideration. In addition, the type of fault can help you isolate the problem to either hardware or software.
Isolate the fault
Occasionally, it might become necessary to isolate a fault. This is true with data paths, due to the number of components
comprising the data path. For example, if a host-side data error occurs, it could be caused by any of the components in the data
path: controller module, cable, or data host.
If the enclosure does not initialize
It may take up to two minutes for all enclosures to initialize.
If an enclosure does not initialize:
Perform a rescan
Power cycle the system
Make sure that the power cord is properly connected, and check the power source to which it is connected
Check the event log for errors
Correcting enclosure IDs
When installing a system with expansion enclosures attached, the enclosure IDs might not agree with the physical cabling order.
This issue occurs if the controller was previously attached to enclosures in a different configuration, and the controller attempts
to preserve the previous enclosure IDs.
To correct this condition, ensure that both controllers are up, and perform a rescan using the PowerVault Manager or the CLI.
The rescan reorders the enclosures, but it can take up to two minutes to correct the enclosure IDs.
NOTE:
Reordering expansion enclosure IDs only applies to dual-controller mode. If only one controller is available, due to a
controller failure, a manual rescan does not reorder the expansion enclosure IDs.
To perform a rescan using the PowerVault Manager:
1. Verify that both controllers are operating normally.
2. In the System tab, click Action, and select Rescan Disk Channels.
To perform a rescan using the CLI, type the following command:
rescan
Troubleshooting and problem solving
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