Users Guide

Why I can’t open power center login page when I access it
through Firefox 31?
Possible Cause: During the installation of power center, a self-signed certificate is created for power center. If end user has
replaced this self-signed certificate with a certificate signed by a well-known CA(Firefox recognize this CA), then you do not
encounter this issue. Mozilla has improved its certificate verification process. For more information, visit
www.wiki.mozilla.org/SecurityEngineering/Certificate_Verification. As a consequence of this improvement, when end
users access power center through Firefox 31, they may get an “sec_error_ca_cert_invalid” error.
Resolution: Following are the solutions recommended to handle this issue:
1. Use a different web browser
2. Replace power center’s self signed certificate with a well-known CA signed certificate.
3. Search Mozilla Firefox official documents for solution.
If the above solutions do not work, you can try the following procedure.
1. Delete all Firefox 31 remembered self-signed certificates.
2. Delete all Firefox 31 remembered histories.
3. Restart Firefox31.
4. Try open power center again.
Why I encounter an error, “An internal error occurred.
Contact the technical support for help: subordinate
error code: 0x8f0c1301”, the Home page when
OpenManage Power Center server is installed on
SUSE Linux Enterprise Server 11 SP2?
Possible Cause: SUSE Linux Enterprise Server 11 SP2 has a known time zone issue which cause power center fail to get the
right time zone of server. For more information, visit www.suse.com/support/update/announcement/2012/suse-
ru-20121258-1.html.
Resolution: To handle this issue, it is recommended that you install the patch provided by SUSE Linux.
Why do I encounter a network exception while adding a
LDAP user?
Possible Cause: If a wrong LDAP server address is set, OpenManage Power Center tries to connect to the LDAP server till
network time out. But, if the web server timeout occurs before the network timeout, the network exception is displayed.
Resolution: To handle this issue, it is recommended that you provide the correct LDAP server address.
Why do I encounter a network exception while adding a
chassis to a group?
Possible Cause: The chassis platform response could be slow. The web server may timeout before the chassis responds to
OpenManage Power Center, resulting in the network exception.
Troubleshooting
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