Users Guide

Why can’t Power Center receive events sent from devices?
Possible Cause: Power Center is not the destination host of the events sent from devices.
Resolution: Make sure the Power Center server’s IP address is registered on the device as the destination for events.
Possible Cause: There is a network connection problem.
Resolution: Make sure the device network and the Power Center server are connected and packets can be routed.
Possible Cause: Essential services are not started.
Resolution: Make sure that if the Windows SNMP trap service is installed on the Power Center server, this service and the
OpenManage Power Center SNMP Dispatcher are started on the Power Center server.
Why are previously-existing power policies (including EPR)
still effective on devices when Power Center is corrupted or
has been uninstalled?
Possible Cause: Even if Power Center is corrupted or uninstalled, the Power Cap Values of existing power policies (including
EPR) on the devices still remain effective.
Resolution:
NOTE: Check your data center power capacity to avoid tripping the breaker before performing the following steps.
● If you intend to uninstall Power Center, make sure to remove all devices first.
● If Power Center is corrupted, do one of the following to remove the power policies:
○ If the device number is small, access the iDRAC management console, and manually remove the power policies.
○ If the device number is large, perform the following steps. Power Center removes the policies first, and then remove the
devices.
1. Install Power Center.
2. Add all the devices to the Power Center management console.
3. Create a logical group that contains all of the devices, and then create a power policy for this group.
4. Remove all of these devices from the Power Center management console.
Why do I see the PostgreSQL error log "FATAL: terminating
connection due to administrator command" in the Windows
event log?
Possible Cause: This error is caused by Power Center server shutdown. Normally, the Power Center database service (Dell
OpenManage Power Center Database Server service) stops after other Power Center services; however, if the Power Center
server has been shut down quickly, the Power Center database service is forced to stop when other Power Center services are
not yet stopped. In this case, the database connection sessions that cannot be closed by other Power Center services is closed
by the Power Center database service, and this error is generated. Since such an error is caused by Windows when it shuts
down the services quickly, Power Center protects the important data through transaction; therefore, this kind of error does not
impact Power Center.
Resolution: No action is required.
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Troubleshooting