Users Guide

Table Of Contents
this error is generated. Since such an error is caused by Windows when it shuts down the services quickly, Power Center protects the
important data through transaction; therefore, this kind of error does not impact Power Center.
Resolution: No action is required.
Why I can’t open power center login page when I
access it through Firefox 31?
Possible Cause: During the installation of power center, a self-signed certicate is created for power center. If end user has replaced this
self-signed certicate with a certicate signed by a well-known CA(Firefox recognize this CA), then you do not encounter this issue. Mozilla
has improved its certicate verication process. For more information, visit www.wiki.mozilla.org/SecurityEngineering/
Certicate_Verication. As a consequence of this improvement, when end users access power center through Firefox 31, they may get an
“sec_error_ca_cert_invalid” error.
Resolution: Following are the solutions recommended to handle this issue:
1 Use a dierent web browser
2 Replace power center’s self signed certicate with a well-known CA signed certicate.
3 Search Mozilla Firefox ocial documents for solution.
If the above solutions do not work, you can try the following procedure.
1 Delete all Firefox 31 remembered self-signed certicates.
2 Delete all Firefox 31 remembered histories.
3 Restart Firefox31.
4 Try open power center again.
Why I encounter an error, “An internal error occurred.
Contact the technical support for help: subordinate
error code: 0x8f0c1301”, the Home page when
OpenManage Power Center server is installed on
SUSE Linux Enterprise Server 11 SP2?
Possible Cause: SUSE Linux Enterprise Server 11 SP2 has a known time zone issue which cause power center fail to get the right time
zone of server. For more information, visit www.suse.com/support/update/announcement/2012/suse-ru-20121258-1.html.
Resolution: To handle this issue, it is recommended that you install the patch provided by SUSE Linux.
Why do I encounter a network exception while adding
a LDAP user?
Possible Cause: If a wrong LDAP server address is set, OpenManage Power Center tries to connect to the LDAP server till network time
out. But, if the web server timeout occurs before the network timeout, the network exception is displayed.
Resolution: To handle this issue, it is recommended that you provide the correct LDAP server address.
Troubleshooting
127