Users Guide

1. The IP addresses or hosts provided are reachable.

2. WSMan parameters are proper for the IP address or hosts.

Dell EMC OpenManage Plug-in specific services

display the message, “Component Information =

UNKNOWN”

NOTE: This is an expected message if the component is not available in the discovered Dell EMC device.

If the component is available and you are still receiving the message, then it could be due to a protocol timeout. Rediscover the device

using the monitoring wizard, and set the protocol specific timeout values based on your monitoring requirements.

Unable to view the SNMP alerts generated by the

Dell EMC device in the Nagios XI Console

Verify that you have correctly installed SNMPTT and then perform the following steps to integrate traps:

1. Navigate to cd <NagiosXI installed path>/html/includes/configwizards/

Dell_EMC_OM_NagiosXI_monitoring_wizard/plugins and run the command:

./postinstall.sh trap

2. Provide the path where the snmptt.ini file is installed, and then press ENTER. Alternatively, you can press Enter to continue with

the default file path, /etc/snmp/snmptt.ini.

3. Provide the path where trap configuration files are installed, and then press ENTER to continue. Alternatively, you can press Enter to

continue with the default file path, '/<NAGIOS_HOME>/libexec'.

4. Once the trap integration is complete, restart the SNMPTT service, run the command:

service snmptt restart

Unable to monitor the Warranty information for

the discovered Dell EMC devices in the Nagios XI

Console

• Ensure that you have an active internet connection. If you do not have direct internet access and are using proxy settings to access

the internet, ensure that you resolve the host name api.dell.com in the etc/hosts file.

If you are still not able to view the warranty information, then ensure that you have Java version 1.6 or later installed in your system. If

Java was installed after the Dell EMC Plug-in was installed, then perform the following steps:

1. Install JAVA.

2. Rediscover the device using the monitoring wizard and select the Warranty information service in Configuration Wizard: Dell EMC

OpenManage Plug-in for Nagios XI - Step 2.

Troubleshooting