Users Guide

Resolution: Upgrade "pycparser" package to 2.20 or above and then rediscover the devices
Status Information gets truncated at 256
characters in the Service Detail view
In the Nagios XI interface, the Status Information shown for a service stops at 256 characters (anything after is truncated).
For more information to resolve this problem, see support.nagios.com/kb/article.php?id=478 or Common Problems Articles in
support.nagios.com/kb.
Unable to connect to iDRAC
If you cannot connect to iDRAC, this could be due to iDRAC7 or iDRAC8 or iDRAC9 being enabled by default with Transport Layer
Security (TLS) versions 1.1 or higher as the cryptographic protocol for secure connections. For more information about resolving this
problem, see bugzilla.redhat.com/show_bug.cgi?id=1170339.
The Nagios XI Console is not displaying the trap
service for the discovered Dell EMC devices
1. Install SNMPTT.
If SNMPTT is not installed, then the trap service is not created for any of the discovered Dell EMC device.
2. Perform Trap Integration by navigating to cd <NagiosXI installed path>/html/includes/configwizards/
Dell_EMC_OM_NagiosXI_monitoring_wizard/plugins, and then run the command:
./postinstall.sh trap
3. Provide the path where the snmptt.ini file is installed, and then press ENTER. Alternatively, you can press Enter to continue with
the default file path, /etc/snmp/snmptt.ini.
4. Provide the path where trap configuration files are installed, and then press ENTER to continue. Alternatively, you can press Enter to
continue with the default file path, '/usr/local/nagios/libexec'.
5. Once the trap integration is complete, restart the SNMPTT service, run the following command:
service snmptt restart
6. Rediscover the device using the monitoring wizard and select the respective trap service in Configuration Wizard: Dell EMC
OpenManage Plug-in for Nagios XI - Step 2.
The Dell EMC OpenManage Plug-in specific
services display the message, “Error while
creating SNMP Session”
Ensure that the following conditions are met:
1. The IP addresses or hosts provided are reachable.
2. SNMP is enabled on the IP addresses or hosts.
Dell EMC OpenManage Plug-in specific services
display the message, “WSMan Error while
communicating with host”
Ensure that the following conditions are met:
Troubleshooting
47