Users Guide

Troubleshooting

This section lists the problems that you may encounter while using the Dell EMC OpenManage Plug-in for Nagios XI and their

workarounds.

Nagios console displays "Error:<protocol>: No

response from Host: IP/hostname" on modifying

passphrase

Resolution: If passphrase is changed, users needs to rediscover the devices.

Nagios Discovery shows "Error: Empty or invalid

passphrase is configured"

Resolution: Configure the passphrase as defined in the post installation requirements as it cannot be empty passphrase text and should

be minimum of 10 characters and maximum of 25 characters.

NOTE: Having empty passphrase text would affect the device check (monitoring) as well

Nagios Discovery shows "Error: Macro

$OMINAGIOSRESPATH$ has invalid path or file

not found"

Resolution: resource.cfg in the location <NAGIOS_HOME> etc has a macro $OMINAGIOSRESPATH$ that has invalid path. Update the

macro with correct path to file having the passphrase.

Nagios Discovery shows "Error: Path not

configured for the macro $OMINAGIOSRESPATH

$ in resource.cfg file "

Resolution: resource.cfg in the location <NAGIOS_HOME>etc has a macro $OMINAGIOSRESPATH$ but value is not provided, update

the macro with the filepath having passphrase for encryption and decryption

"Status" and "Status Information" are shown

incorrectly for all the services when devices are

discovered with WSMan or RedFish protocol

Status: WARNING

Status Information: (No output on stdout) stderr: /bin/sh: -c: line 0: unexpected EOF while looking for matching `'' /bin/sh: -c: line 1:

syntax error: unexpected end of file

46 Troubleshooting