Users Guide

Viewing KB information

You can get more information about the SNMP alerts generated by the discovered Dell EMC devices from the KB messages for that

device in the Nagios XI console.

To view the KB messages for an SNMP alert generated by a discovered Dell EMC device, perform the following steps:

1. Log in to Nagios XI.

2. In the left pane, click Service Detail under Details.

3. Navigate to the respective device trap or alert under Service, right-click More Information hyperlink under Status Information and

then select Open in new tab. The KB messages for the respective device is displayed in a new tab.

4. In the KB messages page, search for the respective event ID or the KB message as displayed in the Nagios XI console to view further

details about this alert.

For Example: To view the KB messages for Chassis traps:

1. Scroll down to Dell EMC Chassis Traps under Service, right-click More Information hyperlink under Status Information and then

select Open in new tab.

2. Search for the respective event ID or KB message as generated by the Dell EMC Chassis Traps such as LIC212 to view further

details about this Dell EMC Chassis alert.

NOTE:

If you are unable to find the KB messages for any of the generated alerts by the process described above, go to

dell.com/support and search for the KB messages using the event ID or KB message as generated by the Dell EMC

device.

If you cannot find KB messages for Server(iDRAC)/CMC and NGM

1. Go to

qrl.dell.com

2. Go to Look up > Error code.

3. Enter the error code and click Look it up.

See ME4 User Guide section Event and event messages for information about event messages.

NOTE: KB information is not available for Dell EMC SC-Series Storage Arrays, Dell EMC MD-Series Storage Arrays and

Dell EMC Network Switches.

44 Viewing KB information