Users Guide
Table Of Contents
- Dell EMC OpenManage Plug-in Version 3.0 For Nagios XI User’s Guide
- Introduction
- What is new in Dell EMC OpenManage Plug-in version 3.0
- Key features
- Support matrix
- Dell EMC Configuration Wizard
- Device discovery using the Dell configuration wizard
- Viewing Dell EMC devices
- Monitoring Dell EMC devices
- Launching Dell EMC device consoles
- Warranty information for Dell EMC devices
- Knowledge Base information for the generated alerts
- Removing Dell EMC devices or services
- Troubleshooting
- Frequently asked questions
- Appendix
- Related documentation and resources
Troubleshooting
This section lists the problems that you may encounter while using the Dell EMC OpenManage Plug-in for Nagios XI and their
workarounds.
Status Information gets truncated at 256 characters in the
Service Detail view
In the Nagios XI interface, the Status Information shown for a service stops at 256 characters (anything after is truncated).
For more information to resolve this problem, see support.nagios.com/kb/article.php?id=478 or Common Problems Articles
in support.nagios.com/kb.
Unable to connect to iDRAC
If you cannot connect to iDRAC, this could be due to iDRAC7 or iDRAC8 or iDRAC9 being enabled by default with Transport
Layer Security (TLS) versions 1.1 or higher as the cryptographic protocol for secure connections. For more information about
resolving this problem, see bugzilla.redhat.com/show_bug.cgi?id=1170339.
The Nagios XI Console is not displaying the trap service for
the discovered Dell EMC devices
1. Install SNMPTT.
If SNMPTT is not installed, then the trap service is not created for any of the discovered Dell EMC device.
2. Perform Trap Integration by navigating to cd <NagiosXI installed path>/html/includes/configwizards/
Dell_EMC_OM_NagiosXI_monitoring_wizard/plugins, and then run the command:
./postinstall.sh trap
3. Provide the path where the snmptt.ini file is installed, and then press ENTER. Alternatively, you can press Enter to
continue with the default file path, /etc/snmp/snmptt.ini.
4. Provide the path where trap configuration files are installed, and then press ENTER to continue. Alternatively, you can press
Enter to continue with the default file path, '/usr/local/nagios/libexec'.
5. Once the trap integration is complete, restart the SNMPTT service, run the following command:
service snmptt restart
6. Rediscover the device using the monitoring wizard and select the respective trap service in Configuration Wizard: Dell
EMC OpenManage Plug-in for Nagios XI - Step 2.
The Dell EMC OpenManage Plug-in specific services display
the message, “Error while creating SNMP Session”
Ensure that the following conditions are met:
1. The IP addresses or hosts provided are reachable.
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