Users Guide

Dell EMC OpenManage Plug-in specific services

are displaying the message, “Redfish Error while

communicating with host”

1. Redfish is enabled on the IP addresses or Hosts.

2. The IP addresses or hosts provided are reachable.

Dell EMC OpenManage Plug-in specific services are displaying the message, “Component Information = UNKNOWN”

NOTE: This is an expected message if the component is not available in the discovered Dell EMC device.

If the component is available and you are still receiving the message, then this message is due to protocol time-out. Set the required

protocol specific time-out values in the host config file available at <NAGIOS_HOME>/dell/config/objects.

Unable to view the SNMP alerts generated by the

Dell EMC device in the Nagios Core Console

1. Perform Trap Integration, from <NAGIOS_HOME>/dell/install, run the command:

./install.sh trap

2. The binary <NAGIOS_HOME>/libexec/eventhandlers/submit_check_result is present.

3. The trap configuration file Dell_Agent_free_Server_Traps.conf and the binary submit_check_result have appropriate

permissions.

Unable to monitor the Warranty information for

the discovered Dell EMC devices in the Nagios

Core Console

• Ensure that you have an active internet connection. If you do not have direct internet access and are using proxy settings to access

the internet, ensure that you resolve the host name api.dell.com in the etc/hosts file.

If you are still not able to view the warranty information, then ensure that you have Java version 1.6 or later installed in your system. If

Java was installed after the Dell EMC Plug-in was installed, then perform the following steps:

1. Install JAVA.

2. Navigate to <NAGIOS_HOME>/dell/install, run the command:

./install.sh java

3. Restart Nagios Core services.

4. Rediscover the Dell EMC device.

The Overall Health status is not getting refreshed

after receiving a Dell EMC device alert

If the Overall Health service is not created for a discovered Dell EMC device, then the Dell EMC device trap will not trigger an Overall

health status. If Overall health service exists for a device, then ensure the following:

1. The file <NAGIOS_HOME>/libexec/eventhandlers/submit_check_result is present.

2. The trap configuration file Dell_Agent_free_Server_Traps.conf and the binary submit_check_result have appropriate

permissions.

3. The SNMPT process has appropriate permissions to run scripts in <NAGIOS_HOME>/dell/scripts.

Troubleshooting