Users Guide

For more information on downloading and installing RACADM, go to “en.community.dell.com/techcenter/systems-
management/w/wiki/3205.racadm-command-line-interface-for-drac”
Unable to monitor the Warranty information for the
discovered Dell EMC devices in the Nagios Core Console
● Ensure that you have an active internet connection. If you do not have direct internet access and are using proxy settings to
access the internet, ensure that you resolve the host name api.dell.com in the etc/hosts file.
If you are still not able to view the warranty information, then ensure that you have Java version 1.6 or later installed in your
system. If Java was installed after the Dell EMC Plug-in was installed, then perform the following steps:
1. Install JAVA.
2. Navigate to <NAGIOS_HOME>/dell/install, run the command:
./install.sh java
3. Restart Nagios Core services.
4. Rediscover the Dell EMC device.
The Overall Health status is not getting refreshed after
receiving a Dell EMC device alert
If the Overall Health service is not created for a discovered Dell EMC device, then the Dell EMC device trap will not trigger an
Overall health status. If Overall health service exists for a device, then ensure the following:
1. The file <NAGIOS_HOME>/libexec/eventhandlers/submit_check_result is present.
2. The trap configuration file Dell_Agent_free_Server_Traps.conf and the binary submit_check_result have
appropriate permissions.
3. The SNMPTT process has appropriate permissions to run scripts in <NAGIOS_HOME>/dell/scripts.
Where do I find the Openwsman distribution and its Perl
binding?
If the system has default Perl version (installed as part of operating system), go to “Build.opensuse.org/package/show/
Openwsman/openwsman” and download the Openwsman library and its Perl binding.
If you have installed a Perl version other than the default version, or the Perl binding is not available then go to “Github.com/
Openwsman/openwsman” and follow the instructions to compile and use.
Unable to view the KB information from the device trap
after the Nagios Management Server IP address is changed
The new IP address has to be updated in the following configuration files:
● Dell_Agent_free_Server_Traps.conf
● Dell_Chassis_Traps.conf
● Dell_EqualLogic_Traps.conf
NOTE: By default, the configuration files are available at the location: <Nagios_Home>/dell/config/templates
To update the new IP address in the above mentioned configuration files, run the following command and then restart snmptt
service:
sed -i s/<Old IP>/<New IP>/g <Nagios_Home>/dell/config/templates/Dell*_Traps.conf
Troubleshooting
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