Users Guide

Warranty information for Dell EMC devices
With this feature, you can access the warranty information for the discovered Dell EMC devices. This feature allows you to
monitor the Dell EMC device’s warranty details in the Nagios Core console. An active Internet connection is required to retrieve
the warranty information. If you do not have direct internet access and are using proxy settings to access the internet, ensure
that you resolve the host name api.dell.com in the etc/hosts file.
Warranty information attributes
The warranty information for the respective Dell EMC devices will be displayed in the Nagios core console. The Dell EMC
devices are polled for their warranty information at regular intervals. The default schedule for warranty polls on the discovered
devices is once every 24 hours.
Once a discovered device is polled for its warranty information, the following warranty attributes will be displayed in the Nagios
Core console:
● ServiceTag – Service tag for the discovered device.
● Service Level Details – Description of the type of warranty.
● Item number – Dell item number for this type of warranty.
● Device Type – Type of warranty.
● Ship Date(UTC) – Date the asset was shipped.
● Start Date(UTC) – Date when the warranty begins.
● End Date(UTC) – Date when the warranty ends.
● Days Remaining – Number of days left for the warranty to expire.
The warranty information severity will be determined based on the warranty parameter definitions and has the following
severities:
● Normal - If the warranty is due to expire in more than <Warning> days. The default value is always greater than 30 days.
● Warning - If the warranty is due to expire within <Critical> to <Warning>days. The default value is 30 days.
● Critical - If the warranty is due to expire within <Critical> days. The default value is 10 days.
● Unknown - If the warranty information cannot be retrieved.
WarrantyURL - The warranty URL address.
Configuring the Dell EMC warranty information parameters
You can configure the warranty related parameters manually. To customize these parameters based on your requirements,
navigate to<NAGIOS_HOME>/dell/resources/dell_pluginconfig.cfg file and edit the default numerical values.
For example:
If you wish to receive a Critical warranty status notification for a discovered Dell EMC device earlier than 10 days, which is the
default value for a critical status notification , navigate to <NAGIOS_HOME>/dell/resources/dell_pluginconfig.cfg file and
change the default setting of this parameter from RemainingDaysCritical=10 to RemainingDaysCritical=20.
NOTE:
While configuring the Warranty information parameters, ensure the following:
● Provide positive numeric values only. In case any value other than a numeric is provided, the warranty information
severity will be in the Unknown state while the warranty details will be displayed.
● Do not change any of the other key values in the dell_pluginconfig.cfg file other than the numerical values.
● Provide a value for RemainingDaysWarning parameter that is greater than the value provided for the
RemainingDaysCritical parameter and that these values are always between 0 to 365. In case of negative values
for these parameters, the warranty information severity will be in the Unknown state while the warranty details will be
displayed.
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