Users Guide
Table Of Contents
- Dell OpenManage Plug-in Version 2.0 for Nagios Core User’s Guide
- Contents
- Introduction to Dell EMC OpenManage Plug-in Version 3.1 for Nagios Core
- What is new
- Key features
- Support matrix
- Device discovery and inventory
- Monitoring Dell EMC devices
- Launching Dell EMC device specific consoles
- Warranty information for Dell EMC devices
- Removing Dell EMC devices
- Knowledge Base messages for the generated alerts
- Troubleshooting
- Frequently asked questions
- Appendix
NOTE: This is an expected message if the component is not available in the discovered Dell EMC device.
If the component is available and you are still receiving the message, then this message is due to protocol time-out. Set the
required protocol specific time-out values in the host config file available at <NAGIOS_HOME>/dell/config/objects.
Unable to view the SNMP alerts generated by the Dell EMC
device in the Nagios Core Console
1. Perform Trap Integration, from <NAGIOS_HOME>/dell/install, run the command:
./install.sh trap
2. The binary <NAGIOS_HOME>/libexec/eventhandlers/submit_check_result is present.
3. The trap configuration file Dell_Agent_free_Server_Traps.conf and the binary submit_check_result have
appropriate permissions.
Unable to monitor the Warranty information for the
discovered Dell EMC devices in the Nagios Core Console
● Ensure that you have an active internet connection. If you do not have direct internet access and are using proxy settings to
access the internet, ensure that you resolve the host name api.dell.com in the etc/hosts file.
If you are still not able to view the warranty information, then ensure that you have Java version 1.6 or later installed in your
system. If Java was installed after the Dell EMC Plug-in was installed, then perform the following steps:
1. Install JAVA.
2. Navigate to <NAGIOS_HOME>/dell/install, run the command:
./install.sh java
3. Restart Nagios Core services.
4. Rediscover the Dell EMC device.
The Overall Health status is not getting refreshed after
receiving a Dell EMC device alert
If the Overall Health service is not created for a discovered Dell EMC device, then the Dell EMC device trap will not trigger an
Overall health status. If Overall health service exists for a device, then ensure the following:
1. The file <NAGIOS_HOME>/libexec/eventhandlers/submit_check_result is present.
2. The trap configuration file Dell_Agent_free_Server_Traps.conf and the binary submit_check_result have
appropriate permissions.
3. The SNMPT process has appropriate permissions to run scripts in <NAGIOS_HOME>/dell/scripts.
OMSDK installation may fail with pip version 10.0 and above
Resolution: Follow any one of the below step:
1. Downgrade pip version to lower than 10.0 and then install omsdk
2. To Force install omsdk using: pip install --ignore-installed omsdk-1.2.387-py2.py3-none-any.whl
Troubleshooting
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