Users Guide

Troubleshooting
This section lists the problems that you may encounter while using the Dell EMC OpenManage Plug-in for Nagios Core and their
workarounds.
Ensure that you meet the requirements, or perform the steps listed in this section.
Nagios console displays "Error:<protocol>: No response
from Host: IP/hostname" on modifying passphrasee
Resolution: If passphrase is changed, users needs to rediscover the devices.
Nagios Discovery script shows "Error: Empty or invalid
passphrase is configured"
Resolution: Configure the passphrase as defined in the post installation requirements as it cannot be empty passphrase text
and should be minimum of 10 characters and maximum of 25 characters.
NOTE: Having empty passphrase text would affect the device check (monitoring) as well
Nagios Discovery script shows "Error: Macro
$OMINAGIOSRESPATH$ has invalid path or file not found"
Resolution: resource.cfg in the location <NAGIOS_HOME> etc has a macro $OMINAGIOSRESPATH$ that has invalid path.
Update the macro with correct path to file having the passphrase.
Nagios Discovery script shows "Error: Path not configured
for the macro $OMINAGIOSRESPATH$ in resource.cfg file
"
Resolution: resource.cfg in the location <NAGIOS_HOME>etc has a macro $OMINAGIOSRESPATH$ but value is not provided,
update the macro with the filepath having passphrase for encryption and decryption
All Instances are not showing under service when the
value for the respective instances attribute is empty, and
the script is run as [- -excludeinstance="<AttributeName>
operator '<empty>'"]
Resolution: To show these instances, script is run with value for the <AttributeName> other than <empty> For example : [-
-excludeinstance="<AttributeName> operator 'NA'"]
11
46 Troubleshooting