Users Guide

Warranty information for Dell EMC devices
With this feature, you can access the warranty information for the discovered Dell EMC devices. This feature allows you to
monitor the Dell EMC device’s warranty details in the console. An active Internet connection is required to retrieve the warranty
information. If you do not have direct internet access and are using proxy settings to access the internet, ensure that you
resolve the host name api.dell.com in the etc/hosts file.
Warranty information attributes
The warranty information for the respective Dell EMC devices is displayed in the console. The Dell EMC devices are polled for
their warranty information at regular intervals. The default schedule for warranty polls on the discovered devices is once every
24 hours.
Once a discovered device is polled for its warranty information, the following warranty attributes will be displayed in the Nagios
Core console:
● ServiceTag – Service tag for the discovered device.
● Service Level Details – Description of the type of warranty.
● Item number – Dell item number for this type of warranty.
● Device Type – Type of warranty.
● Ship Date(UTC) – Date the asset was shipped.
● Start Date(UTC) – Date when the warranty begins.
● End Date(UTC) – Date when the warranty ends.
● Days Remaining – Number of days left for the warranty to expire.
The warranty information severity will be determined based on the warranty parameter definitions and has the following
severities:
● Normal - If the warranty is due to expire in more than <Warning> days. The default value is always greater than 30 days.
● Warning - If the warranty is due to expire within <Critical> to <Warning>days. The default value is 30 days.
● Critical - If the warranty is due to expire within <Critical> days. The default value is 10 days.
● Unknown - If the warranty information cannot be retrieved.
Configuring the Dell EMC warranty information parameters
You can configure the warranty related parameters manually. By default, for all the discovered Dell EMC devices, the value of
Warranty Critical Days will be 10 and Warranty Warning Days will be 30.
If you wish to change the values of Warranty Critical Days and Warranty Warning Days, navigate to <NAGIOS_HOME>/dell/
config/objects and open the Host Configuration File of the discovered Dell EMC device. You can now change the values of
--warranty.critical and --warranty.warning parameters under the Warranty Services.
NOTE:
The warranty status will be determined based on the Configured warranty, critical thresholds and maximum value of
the days remaining.
The value of the warranty status will be shown as Critical, when the device warranty has expired.
Topics:
• Viewing warranty information
Viewing warranty information
Before you can view the warranty information for the discovered Dell EMC devices, ensure the following:
● You have an active Internet connection.
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