Users Guide

Troubleshooting
This section lists the problems that you may encounter while using the Dell OpenManage Plug-in Version 1.0 for Nagios Core and
their workarounds.
Ensure that you meet the requirements, or perform the steps listed in this section.
The Dell OpenManage Plug-in for Nagios Core installation
script is failing
1. You have adequate permissions to run the script.
Recommended: Nagios Administrator.
2. The prerequisites as mentioned in the Installation Guide are met.
3. You have provided correct inputs to the installation script.
The Dell OpenManage Plug-in for Nagios Core uninstallation
script is failing
1. You have adequate permissions to run the script.
Recommended: Nagios Administrator.
2. The uninstallation script is running from the location where the Dell OpenManage Plug-in is installed.
The discovery script is failing to execute
1. The discovery script has appropriate permissions.
Recommended: Nagios Administrator.
2. The appropriate arguments are provided while running the script.
The discovery script is not creating the host and service
definition file for IPv4 or IPv6 addresses or hosts when the
protocol selected is 1 (SNMP)
1. Net-SNMP is installed.
2. The IP addresses or hosts are reachable.
3. SNMP is enabled on the given IP addresses or hosts.
4. The appropriate protocol credentials are correctly configured in the following files before running a discovery:
dell_resource.cfg
.dell_device_comm_params.cfg
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20 Troubleshooting