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5 Troubleshooting
5.1 Unable to add OpenManage Enterprise in OMM
If you are unable to add an OpenManage Essentials to OpenManage Mobile(OMM), do the following:
Verify network configuration: To add an OpenManage Enterprise to OMM, the firewall security must be
disabled. You must ensure that VPN and/or wireless network is connected, enabled, and configured. You must
verify if you are able to connect to the OpenManage enterprise from your device using a web browser.
Verify credentials: Ensure that the user name and password are correct to log in to the remote system. If you
are using domain credentials, ensure that the domain name is entered in the right format supported by your
directory server (such as CompanyName or CompanyName.com).
5.2 Unable to receive Push Notifications in OMM
If you are unable to receive push notifications in OMM, do the following:
Verify phone network: You must verify that the phone is connected to the internet.
Verify settings in OpenManage Enterprise: In OpenManage Enterprise console, under application
settingsNetwork, verify if the proxy has been configured for internet access by the console.
Verify app notifications are enabled on phone: You must make sure that the notifications are allowed for
OMM under app settings of the phone.
5.3 Remote tasks on OpenManage Enterprise devices failing in OMM
If remote tasks like RACADM/Power Tasks/Support Assist are failing in OMM, you do the following:
Verify phone network: You must verify that the phone is connected to the data center network directly or via
VPN.
Verify status of the task in OpenManage Enterprise console: You can view the remote tasks created by
OMM in the OpenManage Enterprise console under Monitor->Jobs. You can view details of the error in the
console to understand the issue.
Verify connectivity of the device from OpenManage Enterprise console: You can verify that the device
is reachable from OpenManage Enterprise Console. If required, re-discover the device in OpenManage
Enterprise.