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Dell EMC Technical White Paper
4 Support Assist for devices added in OpenManage Enterprise
If there is a failure in any server, you can collect the information from the device directly in OMM and upload it
to the Dell Support Assist portal.
NOTE: This feature is only supported on 14G servers and above.
4.1 Download Support Assist Report
• On the OMM home page, tap the appropriate OpenManage Enterprise console.
• In the OpenManage Enterprise dashboard, tap Devices. The All Devices page is displayed.
• Tap the appropriate device category (for example, RAC), and then tap to select the device you want
to perform RACADM command operation on. The Device Details page is displayed.
• Tap Support Assist Collection.
• Tap Support Assist Report.
• Select the appropriate options and tap Generate. The report is downloaded and can be shared via
email.
4.2 View, Refresh, Delete and Upload SupportAssist report
• After the support assist report is downloaded. Tap SupportAssist Collection. The following options are
displayed:
1. View—you can view the SAC report on your mobile device. The view option can be used by
support technicians for prompt critical debugging.
2. Refresh—you can generate the report again to refresh the data that has changed from the
time the report was last downloaded.
3. Delete—you can delete the report that has been downloaded.
4. Upload to Dell EMC SupportAssist—you can upload the SupportAssist report to Dell EMC
support. Once the task is successful, the file token is displayed. This helps in quick reporting
of SupportAssist logs to the SupportAssist technicians.