OpenManage Enterprise integration with OpenManage Mobile Monitor and Manage devices in OpenManage Enterprise from anywhere using OpenManage Mobile Abstract OpenManage Mobile(OMM) is a systems management application that enables you to monitor your data center from an Android/iOS mobile device. The data center devices (servers and chassis) can be accessed directly, or through an OpenManage Enterprise or OpenManage Essentials console.
Revisions Date Description March 2019 Initial release Acknowledgements This paper was produced by the following members of the Dell EMC OpenManage Mobile(OMM) Team Author: Preethi Shetty, Sabarish P, Chetan Annayappa Support: Ashish Suyal Other: Manoj Malhotra The information in this publication is provided “as is.” Dell Inc.
Table of Contents 1 System requirements ...................................................................................................................................................5 2 Holistic view of Data Center and Real-Time Health Monitoring ...................................................................................6 2.1 Adding an OpenManage Enterprise console to OMM ........................................................................................7 2.
Executive summary With Dell EMC OpenManage Enterprise 3.0 release, the next generation console-based system management interface was added to Dell EMC sever system management portfolio. OpenManage Mobile (OMM), which is an Android or iOS app was also supported with this release. OMM helps customers to monitor and manage servers, chassis discovered in OpenManage Enterprise console.
1 System requirements The following are the pre-requisites to add OpenManage Enterprise in OMM: • Ensure that the mobile platform version is at least the minimum version supported by OMM. • Ensure that you have installed the latest OMM version available on the app store. • Ensure that you have installed the latest OpenManage Enterprise version. • Ensure that you have access to system management network (which has OpenManage Enterprise console), either directly or through VPN.
2 Holistic view of Data Center and Real-Time Health Monitoring OpenManage Mobile(OMM) provides access to key features available under the OpenManage Enterprise. OpenManage Enterprise integration with OMM is a solution which is mobile, flexible, and provides a meaningful insight into the real-time monitoring and remediation of servers and chassis supported under the purview of OpenManage Enterprise. This section explains about viewing of data center inventory and health in OMM.
2.1 Adding an OpenManage Enterprise console to OMM • Start OMM. • If applicable, type the OMM password and tap Login. The OMM home page is displayed. • On the OMM home page, tap on the upper right corner. The Add options are displayed. • Tap OpenManage Enterprise and tap Next. • Type the Hostname or IP, Username, Password, Domain (if applicable), and Description (optional) of the OpenManage Enterprise console. 2.2 • To save the connection details, tap Add OME.
2.2.1 Viewing devices on OpenManage Enterprise discovered in OMM To view the devices by health of an OpenManage Enterprise console in OMM: • On the OMM home page, tap the appropriate OpenManage Enterprise console entry. • In the OpenManage Enterprise dashboard, tap Devices. The All Devices page is displayed.
• Tap the appropriate device category (for example, RAC), and then tap to select the device you want to view.
• You can view the following options: 1. Software Details- View the software details of the device. 2. Hardware Log- View the hardware logs. 3. Alerts- View the alerts. 4. Warranty- View warranty information of the device. 5. Health Status- View the health status. 6. Hardware Inventory- View the Hardware Inventory. 7. Network Details- View the network details. 8. Location- View the Data Center, Room, Aisle, Rack, and Slot.
2.2.2 Viewing alerts on OpenManage Enterprise discovered in OMM To view the alerts of OpenManage Enterprise in OMM: 1. On the OMM home page, tap the OpenManage Enterprise console for which you want to view alerts. 2. Tap Alerts. The alerts that are associated with the selected OpenManage Enterprise are displayed. 3. Tap the alert for which you want to view details. 4. The Alert Details page is displayed. You can view the alert and acknowledge it directly from OMM after selecting an alert.
3 Real Time Monitoring of Data Center Failures and Remediation When there is any failure in any device in an OpenManage Enterprise console that is added in OMM, then OpenManage Mobile(OMM) sends push notifications to the phone it is installed. The notification is displayed in notification bar of your mobile device like any other notifications, which are received on the phone even when the phone is outside the systems management network.
3.1.2 Creation of custom alert policies in OpenManage Enterprise You can choose the category of alerts for which you want to receive push notifications. For example, you may want to receive notifications for all the alerts or for alerts which are critical, warning, or normal alerts. This can be controlled by alert policies defined in OpenManage Enterprise Console. The console has 2 default alert policies defined - one for ‘All Alerts’ and another for ‘Critical Alerts’.
3.2 Receiving Push Notifications in OMM Once OMM is registered for push notifications from OpenManage Enterprise, and an alert is received in OpenManage Enterprise, which matches the alert filter chosen in OMM, then a notification is received on your phone. Your phone must be connected to internet. The diagram below depicts the flow of the push notification reception over google or apple cloud services.
Phone with OMM App installed 3.3 Remediation When a critical alert is received in OMM, there are several remote tasks that can be performed to remediate the issue. 3.3.1 Power operations For devices managed by OpenManage Enterprise, power control operations are supported (only on iDRACs and servers). To perform a power control operation: 1. On the OMM home page, tap the appropriate OpenManage Enterprise console. 2. In the OpenManage Enterprise dashboard, tap Devices. The All Devices page is displayed.
5. Tap Submit. OMM performs the power control operation. 3.3.2 Remote RACADM commands OMM allows you to run RACADM commands on the servers added in OpenManage Enterprise. It provides a set of pre-defined commands, which are used to obtain key information about a server. OMM also provides an option for custom commands which you can use to type in and execute any RACADM command. The following are the steps to run RACADM commands: 1. On the OMM home page, tap the appropriate OpenManage Enterprise console. 2.
3. Tap the appropriate device category (for example, RAC), and then tap to select the device on which you want to run RACADM command. The Device Details page is displayed. 4. Tap ‘Run RACADM command’ option in the toolbar. The RACADM commands page is displayed. You may click on any of the commands pre-defined in the page or click on ‘Custom Command’ if you wish to run any other command not mentioned in the pre-defined list. Below is the screenshot of the RACADM commands page.
3.3.3 Launching iDRAC GUI from the IDRAC Device details page The launch IDRAC GUI feature can be used to quickly access the IDRAC GUI of a device to monitor as well as remediate failures from the IDRAC GUI. The IDRAC GUI can be launched using the below steps: 1. On the OMM home page, tap the appropriate OpenManage Enterprise console. 2. In the OpenManage Enterprise dashboard, tap Devices. The ‘All Devices’ page is displayed. 3.
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4 Support Assist for devices added in OpenManage Enterprise If there is a failure in any server, you can collect the information from the device directly in OMM and upload it to the Dell Support Assist portal. NOTE: This feature is only supported on 14G servers and above. 4.1 Download Support Assist Report • On the OMM home page, tap the appropriate OpenManage Enterprise console. • In the OpenManage Enterprise dashboard, tap Devices. The All Devices page is displayed.
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5 Troubleshooting 5.1 Unable to add OpenManage Enterprise in OMM If you are unable to add an OpenManage Essentials to OpenManage Mobile(OMM), do the following: Verify network configuration: To add an OpenManage Enterprise to OMM, the firewall security must be disabled. You must ensure that VPN and/or wireless network is connected, enabled, and configured. You must verify if you are able to connect to the OpenManage enterprise from your device using a web browser.
A Technical support and resources OMM WIKI - Dell Tech center: www.DellTechCenter.com/OMM OMM User Guide 3.1 (Android / iOS): https://www.dell.com/support/home/us/en/04/productsupport/product/openmanage-mobile-v3.1/manuals OMM overview on Dell.com: https://www.dellemc.com/en-us/solutions/openmanage/mobile.htm OMM 3.1 Download (Android): https://play.google.com/store/apps/details?id=com.dell.omm OMM 3.1 Download (iOS):https://itunes.apple.
