Users Guide

● Verify OpenManage Essentials version on page 54

● Verify iDRAC version on page 54

Verify network configuration

To add OpenManage Consoles to OMM, the former must not be blocked by any firewall or other security modes. Ensure that

VPN and wireless network is connected, enabled, and configured. Verify if you can connect to the OpenManage Consoles host

from your device by using a web browser.

NOTE: Ensure to accurately enter the port number of the consoles in OMM when it is non-default.

NOTE: When adding individually managed servers, verify if you can connect to iDRAC host from your phone using a web

browser. Ensure the port ID number in the iDRAC UI and the OMM application on the mobile phone are the same.

Verify credentials

To log in to the remote system, ensure that the username and password are correct. If you use domain credentials, ensure that

the domain name is entered in the correct format that is supported by your directory server (such as companyname.com).

Verify OpenManage Essentials version

Only OpenManage Essentials version 2.5 and later are supported.

Verify iDRAC version

Only iDRAC7 and later versions, with Express, Enterprise, or datacenter licenses are supported (available on the YX2X and later

PowerEdge servers).

Data from OpenManage Essentials is displayed with a

latency of several minutes by OMM

Workaround:

Internet connection on your mobile phone may be slow. Use OMM on WiFi or 3G or later network. Operations such as viewing

event logs through OpenManage Essentials require the latter to retrieve data from the managed nodes, and sometimes there is

a delay of several minutes in retrieving data.

Updated information is not displayed in OMM

Information that is displayed in OMM does not match the information that is displayed in OpenManage Essentials or iDRAC.

Workaround

OpenManage Mobile uses a data cache to improve performance. Touch and swipe downwards on any page to view the updated

data.

OMSA or OpenManage Essentials-managed device

data displayed on OMM is not up to date

● The operating system name or hostname is not displayed.

Troubleshoot OMM issues