Users Guide

Troubleshoot OMM issues
Topics:
Unable to view BLE-enabled servers on Android 7.0 and 7.1.1 mobile phones
Unable to add individually managed servers to OMM by using iDRAC Quick Sync Read
Unable to add OpenManage Consoles or individually managed servers to OpenManage Mobile (OMM)
Data from OpenManage Essentials is displayed with a latency of several minutes by OMM
Updated information is not displayed in OMM
OMSA or OpenManage Essentials-managed device data displayed on OMM is not up to date
Unable to register OpenManage Essentials for push notifications
Delay in receiving push notifications
Unable to log in to OpenManage Mobile
Unable to retrieve iDRAC data
Unable to start RDP session because the VNC connection failed on OMM
Password inventory file is unavailable in the received email sent from OMM
Known issues in OpenManage Mobile
Unable to view BLE-enabled servers on Android 7.0
and 7.1.1 mobile phones
Sometimes, on devices running Android version 7.0 or later, Quick Sync 2 does not detect the Bluetooth Low Energy (BLE)
enabled servers.
Workaround:
Restart BLE. Close and reopen the application.
Restart the device, and retry the operation.
Unable to add individually managed servers to OMM
by using iDRAC Quick Sync Read
Workarounds:
Update the iDRAC firmware. For more information about updating the iDRAC firmware, see the iDRAC Users Guide.
Update OMM to the latest available version.
The Near-Field Communication (NFC) chip in the mobile phone must be in contact with the iDRAC Quick Sync activation
switch. See the documentation of your mobile phone to find the location of the NFC chip.
Remove the protective casing from the mobile phone, if any.
Unable to add OpenManage Consoles or individually
managed servers to OpenManage Mobile (OMM)
The OpenManage Consoles (OpenManage Essentials and OpenManage Enterprise) or individually managed servers cannot be
added to current OMM version. As applicable, do the following as workaround methods, and then retry the operation:
Verify network configuration on page 54
Verify credentials on page 54
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