Users Guide
Chapter 10: Collect server inventory using OMM......................................................................... 49
Identify Service Tag information by using OMM....................................................................................................... 49
Share the Service Tag information of a server by using OMM............................................................................. 49
Chapter 11: Manage alert notifications by using OMM................................................................. 50
Configure alert notifications settings...........................................................................................................................50
View alerts using push notifications............................................................................................................................. 50
Alert Push notification security................................................................................................................................50
Chapter 12: Supporting information about OMM..........................................................................52
View the OMM application log.......................................................................................................................................52
View technical documentation, EULA, and version of OMM..................................................................................52
Share feedback about OMM.......................................................................................................................................... 52
Chapter 13: Troubleshoot OMM issues ........................................................................................53
Unable to view BLE-enabled servers on Android 7.0 and 7.1.1 mobile phones...................................................53
Unable to add individually managed servers to OMM by using iDRAC Quick Sync Read............................... 53
Unable to add OpenManage Consoles or individually managed servers to OpenManage Mobile
(OMM) ............................................................................................................................................................................53
Verify network configuration....................................................................................................................................54
Verify credentials.........................................................................................................................................................54
Verify OpenManage Essentials version..................................................................................................................54
Verify iDRAC version.................................................................................................................................................. 54
Data from OpenManage Essentials is displayed with a latency of several minutes by OMM........................ 54
Updated information is not displayed in OMM...........................................................................................................54
OMSA or OpenManage Essentials-managed device data displayed on OMM is not up to date................... 54
Unable to register OpenManage Essentials for push notifications....................................................................... 55
Delay in receiving push notifications............................................................................................................................ 55
Unable to log in to OpenManage Mobile..................................................................................................................... 55
Unable to retrieve iDRAC data.......................................................................................................................................56
Unable to start RDP session because the VNC connection failed on OMM...................................................... 56
Password inventory file is unavailable in the received email sent from OMM................................................... 56
Known issues in OpenManage Mobile..........................................................................................................................56
Chapter 14: Related documents and resources............................................................................ 58
Contacting Dell.................................................................................................................................................................. 58
Accessing documents from the Dell EMC support site........................................................................................... 58
Appendix A: iDRAC Quick Sync Read feature in PowerEdge servers.............................................60
iDRAC Quick Sync 2 in PowerEdge servers and MX7000....................................................................................... 61
RACADM commands supported by OMM................................................................................................................... 61
Autoconfiguration using XML configuration file........................................................................................................ 62
Servers diagnostics by using Quick Sync 2 ............................................................................................................... 62
Colors indicating the health status of devices managed by OMM....................................................................... 62
Alert Push notification security .................................................................................................................................... 62
View inventory information of a device....................................................................................................................... 62
Identifying the series of your Dell EMC PowerEdge servers..................................................................................63
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