Users Guide

Verify credentials

To log in to the remote system, ensure that the username and password are correct. If you use domain credentials, ensure that

the domain name is entered in the correct format that is supported by your directory server (such as companyname.com).

Verify OpenManage Essentials version

Only OpenManage Essentials version 2.5 and later are supported.

Verify iDRAC version

Only iDRAC7 and later versions, with Express, Enterprise, or datacenter licenses are supported (available on the YX2X and later

PowerEdge servers).

Data from OpenManage Essentials is displayed with a

latency of several minutes by OMM

Workaround:

Internet connection on your mobile phone may be slow. Use OMM on WiFi or 3G or later network. Operations such as viewing

event logs through OpenManage Essentials require the latter to retrieve data from the managed nodes, and sometimes there is

a delay of several minutes in retrieving data.

OMSA or OpenManage Essentials-managed device

data displayed on OMM is not up to date

● The operating system name or hostname is not displayed.

Workaround: To receive the hostname or operating system name, install OpenManage Server Administrator (OMSA) on the

managed node.

● Incomplete information is displayed for devices managed by OpenManage Essentials.

Workaround: Ensure that data is correctly inventoried in OpenManage Essentials. For more information, see the

OpenManage Essentials User’s Guide available on the support site.

Unable to register OpenManage Essentials for push

notifications

Workaround: Do the following:

Tap

> Settings > Notifications

2. On OMM, ensure Allow Notifications is enabled.

Troubleshoot OMM issues