Users Guide

Chapter 9: Manage SupportAssist Enterprise (SAE) by using OMM............................................. 47
Register iDRAC to SupportAssist using OMM........................................................................................................... 47
Store iDRAC-SupportAssist data on OMM.................................................................................................................49
Upload SupportAssist report to Dell EMC technical support by using OMM.....................................................49
Chapter 10: Collect server inventory using OMM..........................................................................51
Add servers to the inventory page by using OMM....................................................................................................51
Share the server inventory information to Dell License Manager by using OMM............................................. 51
Chapter 11: Manage alert notifications by using OMM..................................................................52
View alerts using push notifications............................................................................................................................. 52
Alert Push notification security................................................................................................................................52
Chapter 12: Supporting information about OMM..........................................................................54
View the OMM application log.......................................................................................................................................54
View technical documentation, EULA, and version of OMM..................................................................................54
Share feedback about OMM.......................................................................................................................................... 54
Chapter 13: Troubleshoot OMM issues ........................................................................................55
Unable to add OpenManage Consoles or individually managed servers to OpenManage Mobile
(OMM) ........................................................................................................................................................................... 55
Verify network configuration....................................................................................................................................55
Verify credentials.........................................................................................................................................................56
Verify OpenManage Essentials version..................................................................................................................56
Verify iDRAC version.................................................................................................................................................. 56
Data from OpenManage Essentials is displayed with a latency of several minutes by OMM........................ 56
OMSA or OpenManage Essentials-managed device data displayed on OMM is not up to date................... 56
Unable to register OpenManage Essentials for push notifications....................................................................... 56
Unable to receive push notifications of OpenManage Essentials..........................................................................57
Delay in receiving push notifications............................................................................................................................ 57
Unable to retrieve iDRAC data....................................................................................................................................... 57
Unable to start RDP session because the VNC connection failed on OMM...................................................... 57
BIOS attributes not shown in the manual configuration page............................................................................... 58
Known issues in OpenManage Mobile..........................................................................................................................58
Chapter 14: Related documents and resources............................................................................ 59
Contacting Dell.................................................................................................................................................................. 59
Accessing documents from the Dell EMC support site........................................................................................... 59
Appendix A: iDRAC Quick Sync Read feature in PowerEdge servers............................................. 61
iDRAC Quick Sync 2 in PowerEdge servers and MX7000...................................................................................... 62
RACADM commands supported by OMM...................................................................................................................62
Autoconfiguration using XML configuration file........................................................................................................ 63
Servers diagnostics by using Quick Sync 2 ............................................................................................................... 63
Colors indicating the health status of devices managed by OMM....................................................................... 63
Alert Push notification security .................................................................................................................................... 63
View inventory information of a device....................................................................................................................... 63
Identifying the series of your Dell EMC PowerEdge servers..................................................................................64
Contents
5