Users Guide

Workaround: To connect to the saved network, try one of the following steps:

○ Close and open the Settings page of your mobile phone. Try to connect to the wireless network.

○ Restart the WiFi on your device.

○ Close the password prompt and retry the connection until it gets connected.

● Issue: Unable to power on a server if the KG key value in the RAC GUI page is set to a nondefault value.

For iDRAC shown in OpenManage Consoles, OMM does not perform the operation with nondefault values.

● If the login page is displayed again after you exit OMM, tap the Home button to minimize the application.

● If you have more than 100 devices in the All Devices group, the devices are sorted by health only on the first page.

● If the SSL encryption is changed, OMM prompts you to set the VNC password.

● Issue: The following message is displayed while performing manual configuration: Quick Sync lost

This is because of an Android limitation. You see this message when the Bluetooth connection is ended. It connects

automatically, and this does not interrupt the configuration process.

● Issue: When you delete a server that is added by using Quick Sync 2 and try to scan again on the same server, it is not

displayed on the Scan page.

Workaround: Exit the OpenManage Mobile application and restart it to view the deleted server on the Scan page.

● If you are connecting to a secured network, you are prompted to check the certificate every time.

● If the phone is restarted or is inactive for long periods, OMM offline data cache is lost.

● While powering off the server, ensure that Titan Quick Sync is active. If the latter is inactive, all the features are disabled. To

enable, you must enable the Quick Sync button on the server.

● If your mobile phone has limited memory space, OMM offline cache can be lost.

● If OpenManage Essentials is reinstalled by retaining the same database as an earlier OpenManage Essentials installation, then

Push Notifications are not received.

● Unable to acknowledge or delete an alert received by a user who is a member of the OMEssentialsPowerUsers group.

● Last successful remote desktop session is seen when multiple VNC sessions are running simultaneously because bVNC is an

open-source component and its behavior is outside the scope and control of OMM. OMM has limited control over launch

interactions and subsequent activity.

● Issue: OMM is unable to add servers using Quick Sync (NFC) in One Plus 5.

This is because of a mobile phone limitation.

Workaround: You can use other Android phones or add the servers by using network in One Plus 5.

● Issue: Unable to start iDRAC GUI for a server added in OMM by using Quick Sync 2 WiFi.

Unable to open the page. The following message is displayed: Webpage not available. This issue can occur in any

mobile phone running on early versions of Android 9.0, and can impact the functioning of RACADM, and SupportAssist file

generation.

Workaround: Update to Android 9 and try again.

Troubleshoot OMM issues