Users Guide

Troubleshoot OMM issues

Topics:

• Unable to view BLE-enabled servers on Android 7.0 and 7.1.1 mobile phones

• Unable to add individually managed servers to OMM by using iDRAC Quick Sync Read

• Unable to add OpenManage Consoles or individually managed servers to OpenManage Mobile (OMM)

• Data from OpenManage Essentials is displayed with a latency of several minutes by OMM

• Updated information is not displayed in OMM

• OMSA or OpenManage Essentials-managed device data displayed on OMM is not up to date

• Unable to register OpenManage Essentials for push notifications

• Delay in receiving push notifications

• Unable to log in to OpenManage Mobile

• Unable to retrieve iDRAC data

• Unable to start RDP session because the VNC connection failed on OMM

• Password inventory file is unavailable in the received email sent from OMM

• Known issues in OpenManage Mobile

Unable to view BLE-enabled servers on Android 7.0

and 7.1.1 mobile phones

Sometimes, on devices running Android version 7.0 or later, Quick Sync 2 does not detect the Bluetooth Low Energy (BLE)

enabled servers.

Workaround:

● Restart BLE. Close and reopen the application.

● Restart the device, and retry the operation.

Unable to add individually managed servers to OMM

by using iDRAC Quick Sync Read

Workarounds:

● Update the iDRAC firmware. For more information about updating the iDRAC firmware, see the iDRAC User’s Guide.

● Update OMM to the latest available version.

● The Near-Field Communication (NFC) chip in the mobile phone must be in contact with the iDRAC Quick Sync activation

switch. See the documentation of your mobile phone to find the location of the NFC chip.

● Remove the protective casing from the mobile phone, if any.

Unable to add OpenManage Consoles or individually

managed servers to OpenManage Mobile (OMM)

The OpenManage Consoles (OpenManage Essentials and OpenManage Enterprise) or individually managed servers cannot be

added to current OMM version. As applicable, do the following as workaround methods, and then retry the operation:

● Verify network configuration on page 59

● Verify credentials on page 59

58 Troubleshoot OMM issues