Users Guide

Chapter 9: Manage SupportAssist Enterprise (SAE) by using OMM.............................................50
Register iDRAC to SupportAssist using OMM........................................................................................................... 50
Store iDRAC-SupportAssist data on OMM.................................................................................................................52
Upload SupportAssist report to Dell EMC technical support by using OMM.....................................................52
Chapter 10: Collect server inventory using OMM......................................................................... 54
Add servers to the inventory page by using OMM................................................................................................... 54
Share the server inventory information to Dell License Manager by using OMM.............................................54
Chapter 11: Manage alert notifications by using OMM................................................................. 55
Configure alert notifications settings...........................................................................................................................55
View alerts using push notifications............................................................................................................................. 55
Alert Push notification security................................................................................................................................55
Chapter 12: Supporting information about OMM..........................................................................57
View the OMM application log....................................................................................................................................... 57
View technical documentation, EULA, and version of OMM..................................................................................57
Share feedback about OMM.......................................................................................................................................... 57
Chapter 13: Troubleshoot OMM issues ........................................................................................58
Unable to view BLE-enabled servers on Android 7.0 and 7.1.1 mobile phones...................................................58
Unable to add individually managed servers to OMM by using iDRAC Quick Sync Read............................... 58
Unable to add OpenManage Consoles or individually managed servers to OpenManage Mobile
(OMM) ........................................................................................................................................................................... 58
Verify network configuration....................................................................................................................................59
Verify credentials.........................................................................................................................................................59
Verify OpenManage Essentials version..................................................................................................................59
Verify iDRAC version.................................................................................................................................................. 59
Data from OpenManage Essentials is displayed with a latency of several minutes by OMM........................ 59
Updated information is not displayed in OMM...........................................................................................................59
OMSA or OpenManage Essentials-managed device data displayed on OMM is not up to date................... 59
Unable to register OpenManage Essentials for push notifications....................................................................... 60
Delay in receiving push notifications............................................................................................................................ 60
Unable to log in to OpenManage Mobile..................................................................................................................... 60
Unable to retrieve iDRAC data........................................................................................................................................61
Unable to start RDP session because the VNC connection failed on OMM....................................................... 61
Password inventory file is unavailable in the received email sent from OMM.................................................... 61
Known issues in OpenManage Mobile...........................................................................................................................61
Chapter 14: Related documents and resources............................................................................ 63
Contacting Dell.................................................................................................................................................................. 63
Accessing documents from the Dell EMC support site........................................................................................... 63
Appendix A: iDRAC Quick Sync Read feature in PowerEdge servers.............................................65
iDRAC Quick Sync 2 in PowerEdge servers and MX7000...................................................................................... 66
RACADM commands supported by OMM...................................................................................................................66
Autoconfiguration using XML configuration file........................................................................................................ 67
Servers diagnostics by using Quick Sync 2 ............................................................................................................... 67
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