Dell EMC OpenManage Mobile Version 4.1 User’s Guide (Android) October 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2014 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: About OpenManage Mobile (OMM)............................................................................... 7 What is new in this release................................................................................................................................................ 7 Key features of OpenManage Mobile (OMM)..............................................................................................................8 Dell EMC OpenManage Consoles............................
Chapter 5: Individually manage PowerEdge servers by using OMM.............................................. 24 Features available for different series of PowerEdge servers............................................................................... 24 Add servers to be monitored by OMM without a Dell EMC console....................................................................25 Add servers to OMM without a Dell EMC console by using a network.........................................................
Chapter 9: Manage SupportAssist Enterprise (SAE) by using OMM.............................................50 Register iDRAC to SupportAssist using OMM........................................................................................................... 50 Store iDRAC-SupportAssist data on OMM.................................................................................................................52 Upload SupportAssist report to Dell EMC technical support by using OMM............................
Colors indicating the health status of devices managed by OMM........................................................................67 Alert Push notification security .....................................................................................................................................67 View inventory information of a device.......................................................................................................................
1 About OpenManage Mobile (OMM) By using the OpenManage Mobile (OMM) application, you can: ● Monitor and manage devices in data centers by using an Android mobile phone. ● Manages devices that are already monitored and managed by OpenManage Enterprise, OpenManage Essentials, and iDRAC7 and later versions. ● Add one or more OpenManage Essentials consoles, Integrated Dell Remote Access Controllers (iDRACs) 7 or later, OpenManage Enterprise consoles, or MX7000 chassis.
Key features of OpenManage Mobile (OMM) ● Monitor and manage: ○ Devices that are already managed by OpenManage Consoles ○ An MX7000 chassis by using the AR feature ● Monitor, manage, and access: ○ Servers remotely or physically (at-the-server) by using the Quick Sync 2 module feature ○ By physically interacting with the MX7000 chassis (at-the-chassis) Dell EMC OpenManage Consoles The OpenManage consoles used for monitoring devices in a data center are: ● OpenManage Essentials—Hardware management applicatio
2 Install and configure OpenManage Mobile Topics: • • • • • • • • • Install OMM on your mobile phone Start OpenManage Mobile (OMM) Secure OMM by using password View the OMM home page Navigate through the OMM features OpenManage Mobile (OMM) demo mode Configure analytics settings on OMM Reset OMM to factory default settings Uninstall OMM Install OMM on your mobile phone Before installing OMM on a mobile phone, ensure that the mobile has: ● Android version 6.0 or later.
Start OMM by using your Android mobile phone 1 Tap the OMM icon The OMM EULA is displayed 2 Read EULA and tap Agree The Diagnostics & Usage page is displayed 3 The Diagnostics and Usage page is displayed Tap Agree only when OMM is started the first time Animated video is displayed to describe the benefits of OMM 4 Tap Get Started The Password Settings page is displayed The finger print authentication is enabled only on mobiles on which finger print sensor is Yes, by using password or finger im
Secure OMM by using password You can enable password authentication using the Enable Password option in Settings. ● If an OMM password is: ○ Lost—OMM cannot recover it. You can provide a hint-phrase to remember the password. To view the hint, tap Forgot Password. ○ Set, and you do not use the application for more than 15 minutes—OMM is automatically logged off. The login page of OMM is displayed. ● To reset OMM, use the Forgot Password option on the OMM login page.
● RECENT—Devices recently viewed on OMM. ● INVENTORY—The devices are listed based on the servers, chassis, and type of OpenManage Consoles. 3. To add new devices to OMM, tap CONNECT. 4. To view all the devices added in OMM, tap VIEW ALL. 5. To search for devices, on the home page or on the VIEW ALL >INVENTORY page, tap can search for servers available on an OpenManage Enterprise console. in the upper right corner. You 6. In the upper right corner of the INVENTORY page: ● To view the filter options, tap .
1. Tap > Settings. The Settings page is displayed. 2. Enable Share Diagnostics and Usage Data. Reset OMM to factory default settings If the OMM password cannot be retrieved, you can use the reset option. 1. Do one of the following: > Settings > Reset OpenManage Mobile. ● On the OMM home page, tap ● On the login page, tap Forgot Password > Reset OpenManage Mobile. 2. When prompted to reset, tap Yes. The Confirm Reset message is displayed. 3. Tap Reset.
3 Manage OpenManage Consoles on OMM You can manage devices monitored by OpenManage Consoles by associating them to OMM. See the OpenManage Enterprise integration with OpenManage Mobile technical white paper available at www.dell.com/openamanagemobilemanuals.
Add OpenManage Enterprise or OpenManage Essentials to OMM On the OMM home page, do one of the following: 1 View the Add page · Tap CONNECT. · Tap VIEW ALL and tap + in the upper right corner.
NOTE: ● To customize your alert filters, see the respective User’s Guides of OpenManage Consoles available at www.dell.com/ OpenManageManuals. ● Sometimes, there might be a delay in receiving push notifications on OMM. For more information about push notifications, see Troubleshoot OMM issues. View the Add page On the OMM home page, do one of the following: ● Tap CONNECT. ● Tap VIEW ALL, and then tap in the upper right corner.
2. To view information about: ● Devices or device groups in OpenManage Enterprise, tap Devices. ● Alerts, tap Alerts. ● Certificates, tap , and then tap View Certificate. 3. To view information about warranty and firmware compliance reports of devices monitored by OpenManage Enterprise: ● Tap Warranty Status and Compliance Reports. NOTE: Data on the OMM page is updated every 15 minutes. The Last Poll section displays the number of minutes before which an OMM page was last updated.
Manage multiple alerts of devices monitored by OpenManage Consoles by using OMM 1. On the OpenManage Consoles dashboard, tap Alerts. The Alerts page is displayed. 2. Select multiple alerts by selecting the corresponding check boxes. 3. To delete, acknowledge, unacknowledge, or share alerts, tap , and then tap the required option. Device warranty information You can view the warranty information of all devices managed by OpenManage Enterprise and: ● The status of the device warranty.
Share server inventory information with OpenManage Enterprise by using OMM You can share server inventory information of all servers in OMM with OpenManage Enterprise console for discovery of servers. Ensure that you add servers to the Inventory Tool page. For more information, see Add servers to the inventory page by using OMM on page 54. 1. Tap > Inventory Tool. 2. On the Inventory Tool page, tap Send > Send to OME > NEXT. 3.
Edit or delete the network connection information by using OMM 1. In the INVENTORY section of the OMM home page, tap VIEW ALL. A list of devices monitored by the OpenManage Consoles, chassis, and servers available in OMM are displayed. 2. Do one of the following: ● Press and hold the device name (IP address), and then tap Edit Connection. ○ To delete the device, tap Delete. ● Swipe the device name (IP address) to the left, and then tap Edit or Delete. 3.
View reports of devices managed by OpenManage Enterprise You can view the reports of devices managed by OpenManage Enterprise and OpenManage Enterprise Power Manager. To view Power Manager reports, ensure that: ● The Power Manager plug-in is installed on the OpenManage Enterprise appliance. ● There is sufficient disk space on your mobile phone to download and save the reports. For more information about Power Manager reports, see the OpenManage Enterprise Power Manager User's Guide available at www.dell.
4 Manage OpenManage Enterprise Power Manager You can view the Power Manager reports and perform an Emergency Power Reduction (EPR) on devices and groups managed by Power Manager by using OMM.
EPR is successfully disabled. View EPR-enabled devices or groups by using OMM Ensure that EPR is enabled on devices or groups. For more information, see Enable Emergency Power Reduction (EPR) feature on devices by using OMM. 1. From the OMM home page, open the OpenManage Enterprise dashboard. 2. Do one of the following: ● On the yellow bar indicator, tap View Devices. ● Tap Devices > EPR. The list of devices that are EPR-enabled is displayed.
5 Individually manage PowerEdge servers by using OMM OpenManage Mobile enables you to monitor your data center devices that are not associated with OpenManage Consoles. You can directly access the iDRAC of a PowerEdge server by using this unique feature in OMM.
● ● ● ● ● ● ● ● ● Hardware logs—Yes Firmware details—Yes Network details—Yes Storage—Yes Hardware inventory—Yes Health status—Yes Warranty information—Yes SupportAssist collection—Yes Location—Yes Devices—YX4X servers added by using Quick Sync 2 ● ● ● ● ● ● ● ● ● Hardware logs—System event and Lifecycle logs Firmware details—Yes Network details—Yes Storage—Not applicable Hardware inventory—Yes Health status—Yes Warranty information—Yes SupportAssist collection—Yes Location—Yes Add servers to be monitore
Add servers to OMM without Dell EMC console by using iDRAC Quick Sync Read feature Ensure that the Near-Field Communication (NFC) chip inside the mobile phone must be in contact with the iDRAC Quick Sync activation switch. To identify the NFC chip in your mobile phone, see the respective mobile phone documentation. This feature is applicable only for YX3X PowerEdge servers with iDRAC Quick Sync bezel.
Add servers to OMM without Dell EMC console by using Quick Sync 2 1. View the Add page on page 16. 2. Add a device by using Quick Sync 2.
Add a device by using Quick Sync 2 Add a device to OMM using Quick Sync 2 1 Tap Server or MX Chassis > NEXT > Add via Quick Sync 2 (Connect via Quick Sync 2 for iOS) > NEXT Video about enabling Quick Sync 2 on the server/chassis is displayed 2 Tap NEXT You are prompted to enable access to Bluetooth Select server or chassis and tap NEXT 3 To locate (identify) a server or chassis, tap BLINK LED 4 Certificate acceptance page is displayed 5 Tap Yes Authentication page is displayed 6 Authenticate
View the dashboard of individually managed servers on OMM Ensure to accept all the storage permissions while downloading a SupportAssist report. 1. View device data by using OMM on page 17. 2. You can view the Hardware configuration data of server managed by OMM on page 30 and the following information: ● Firmware Details—View information about the firmware versions of BIOS, CPLD, iDRAC, and Lifecycle Controller running on the server.
Hardware configuration data of server managed by OMM View information about individually managed servers on OMM 1. View device data by using OMM on page 17. 2. Tap . 3. Select one of the following: ● Launch Virtual Console—Start the virtual console by using OMM on page 31. ● Configure—PowerEdge server properties by using OMM: ○ See Configure server power operations by using OMM on page 31. ○ See Configure servers manually by using OMM on page 31.
● ● ● ● ● ● ● Power Options—See Configure server power operations by using OMM on page 31. Blink LED—Blink the server LED to locate a server. Launch iDRAC GUI—View information about iDRAC on a web browser page. Diagnostics—See Diagnose servers by using Quick Sync 2 on page 36. Run RACADM command—See Run RACADM commands by using OMM on page 36. Support—View the Dell QRL website: QRL video website. View Certificate—View the warranty status of OMM installed on the mobile phone.
Manually configure servers using OMM 1 View device data on OMM 2 Tap Configure > Configuration > Manual Configuration 3 Expand links to select or enter data 4 5 Tap Apply In Task Credentials, enter iDRAC user name and password 6 Tap Sync Now Perform steps 3–4 in Add 7 servers to OMM without Dell EMC console by using iDRAC Quick Sync Read Configuration changes may take a few minutes to become effective End 32 Individually manage PowerEdge servers by using OMM In the INVENTORY section of th
Configure servers automatically by using WS-Man on OMM This option is available only on servers that have an iDRAC Enterprise or Datacenter licenses. 1. View device data by using OMM on page 17. 2. Tap > Configure > Configuration. 3. Enable Auto Config. The Select DHCP Provisioning dialog box is displayed. 4. Tap DHCP Provisioning, tap the appropriate option, and then tap Next. The configuration information is saved.
Create server configuration template by using OMM You can create a server configuration template only for the YX4X servers. For more information about the naming conventions of servers, see Identifying the series of your Dell EMC PowerEdge servers on page 68. 1. Tap > Templates. The Manage Template page is displayed. 2. Tap Add. 3. Enter a template name and description. 4. Expand the links to enter or select properties—IPv 6, IPv 4, NIC, BIOS, root credentials, location, and first-boot device. 5.
Apply server configuration template using OMM On the OMM home page, tap VIEW ALL 1 2 In SERVER, tap vertical ellipses 3 Tap Configure > Select Servers The Select Servers step is applicable only for Android phones The YX4X servers individually monitored by OMM are displayed. For more information about the naming conventions of servers, see Identifying the series of your Dell EMC PowerEdge server.
Diagnose servers by using Quick Sync 2 Before running the diagnostics report by using Quick Sync 2, ensure that: ● The mobile phone is connected to the server. For more information about enabling the Quick Sync 2 feature on the server, tap CONNECT > Server > Add via Quick Sync 2. ● Storage permissions are accepted while downloading a diagnostic report. 1. View device data by using OMM on page 17. 2. Tap > Diagnostics. 3. To view the real-time status, tap one of the visual diagnostics options.
6 Monitor storage devices on PowerEdge servers You can view information about the storage controllers, hard drives, virtual drives, and enclosures of a server by using OMM. For more information about storage devices on Dell EMC PowerEdge servers, see the iDRAC User's Guide available at www.dell.com/idracmanuals. Topics: • View storage devices on PowerEdge servers by using OMM View storage devices on PowerEdge servers by using OMM This feature is available: ● For servers added by using a network.
7 Manage MX7000 chassis You can manage MX000 chassis by associating them to OMM. A Chassis is a combination of sleds, storage enclosures, cooling fans, and PSUs. You can monitor MX7000 chassis by using the AR feature.
To share information using an application available on your mobile, tap , and then tap Share. NOTE: Data on the OMM page is updated every 15 minutes. The Last Poll section displays the number of minutes before which an OMM page was last updated. View additional MX7000 chassis options NOTE: To refresh the information displayed on any page in OMM, tap and swipe downwards. 1. On the chassis dashboard, tap . 2.
Configure a chassis group on OMM All the chassis group features in OMM can be configured by using Quick Sync 2 and network. Also, you can do the following: ● View the health status of lead and members of a chassis group. ● A stand-alone chassis in OMM can: ○ Be associated to an existing chassis group. ○ Create a chassis group. ● Delete a chassis group that is associated to the lead chassis. ● Exit a member chassis from a chassis group.
Create chassis group on OMM 1 View device data on OMM 2 Tap vertical ellipses > Configure > Chassis Group Configuration > Create Chassis Group 3 Enter group name & group description 4 To determine the relationship of a chassis with other chassis in the group, do the following: Automatic 4a In the INVENTORY section of the OMM home page, do one of the following: · Tap the appropriate console, chassis, or server. · Tap VIEW ALL and tap an appropriate console, chassis, or server.
Associate a chassis to a chassis group by using OMM Before associating a chassis to a chassis group, ensure that: ● The chassis is a stand-alone chassis. ● The defined Prerequisites for configuring a chassis group on page 42 are fulfilled. 1. View device data by using OMM on page 17. 2. Tap > Configure > Chassis Group Configuration > Join Chassis Group. 3. Select the appropriate group and tap Done. The chassis becomes the member of the group.
4. Select the chassis from the list and tap Done. Chassis group overview You can view the group summary of a lead chassis, including the health status of the group and the member chassis of the group. View the chassis group overview Before viewing a chassis group information, ensure that: ● The chassis is accessible on the network. ● The chassis is a lead chassis.
8 Monitor MX7000 chassis by using Augmented Reality (AR) To provide a touchless and robust method to manage your MX7000 chassis, OMM provides the Augmented Reality (AR) feature. By using this feature, you can manage and monitor the Dell EMC MX7000 chassis. See the Understanding Augmented Reality Monitoring in OpenManage Mobile technical white paper available at www.dell.com/openmanagemobilemanuals.
Figure 1. Start Augmented Reality on OMM Monitor MX7000 chassis by using Augmented Reality (AR) By using AR, you can: ● Monitor an MX7000 chassis which is identified by using the mobile phone camera. ● Connect to the chassis and view information about the chassis by using Quick Sync 2. After a successful connection, the health status is displayed on the camera.
Monitor MX7000 using Augmented Reality 1 Android mobile only: To quickly detect a chassis, rotate mobile in a circular path Direct mobile phone camera towards MX7000 Quick Sync 2 signal is detected Quick Sync 2 signal is detected & connected to mobile Quick Sync 2 signal is not detected 2b 2a When prompted, tap Connect to get connected to Quick Sync 2 Quick Sync 2 of OMM scans for Quick Sync 2 signals of chassis 2c When prompted to enable Quick Sync 2 on chassis Tap Connect 2c1 The Add via Qui
Figure 2. Monitor MX7000 chassis by using AR View the front-end of MX7000 chassis in AR mode 1. View MX7000 chassis information in AR mode on page 49. See the micro video here: Manage your PowerEdge MX7000 with Augmented Reality 2. To view information about the components in the front end of an MX7000 chassis, tap Sleds, Fans, or PSUs. The information is displayed in a new window that opens next to the main window of the AR mode. 3. View MX7000 chassis log information in AR mode on page 49.
Figure 3. View the log information of the front-end chassis components View the back-end of MX7000 chassis in AR mode 1. View MX7000 chassis information in AR mode on page 49. 2. Tap in the upper right corner. The back-end of the chassis is displayed. 3. To view information about the components in the back-end of a chassis, tap IOMS, Fans, or Management Modules: 4. View MX7000 chassis log information in AR mode on page 49.
Figure 4. Back end view of MX 7000 chassis View MX7000 chassis information in AR mode You can view the health status and log information of each component in the chassis. Before viewing the front- or back-end of a chassis, ensure that: ● OpenManage Mobile is connected to the chassis in the AR mode. For more information, see Monitor MX7000 chassis by using Augmented Reality (AR) on page 45. ● The chassis and mobile phone are connected by using Quick Sync 2.
9 Manage SupportAssist Enterprise (SAE) by using OMM SupportAssist enables you to identify hardware issues and upload this data to Dell EMC technical support teams. The support teams manually create a case for the uploaded SupportAssist data, and then contacts you, if necessary.
Register iDRAC to SAE using OMM 1 In the INVENTORY section of the OMM home page, do one of the following: · Tap the appropriate console, chassis, or server. · Tap VIEW ALL and tap an appropriate console, chassis, or server.
Related links: View device data by using OMM on page 17 Figure 5. View—registration required—option on server dashboard Store iDRAC-SupportAssist data on OMM By default, this feature is enabled on OMM. The registration information is stored in OMM after a server is registered to SupportAssist. Ensure that the chassis is accessible over the network. 1. Tap > Settings. 2. Enable or disable Save Contact Registration Data.
Upload SAE report to Tech Support using OMM 1 Tap a server name The server dashboard is displayed Tap SupportAssist Collection > SupportAssist Report 2 Accept all the Storage permissions The SupportAssist Registration page is displayed Select the required options and tap Generate 3 The report is downloaded 4 5 On server dashboard, tap SupportAssist Collection View, refresh, delete, or upload a report To upload SupportAssist report to Tech Support team, tap Upload to Dell EMC SupportAssist Aft
10 Collect server inventory using OMM The OMM inventory collection feature enables you to scan the QR codes to save the Service Tag and MAC address of devices. This inventory information can be shared to Dell License Manager to batch-update factory unique passwords of YX4X and later PowerEdge servers.
11 Manage alert notifications by using OMM Push-notifications notifies you when one of the subscribed OpenManage Consoles receives alerts from a monitored device. The notification is displayed in the status bar of your mobile phone—similar to the notifications that are displayed for messages, and downloads. OMM enables you to configure the type of push notification you want to receive.
● OpenManage Essentials transmit alerts to Dell OpenManage Mobile Cloud Services (OMCS) using HTTPS as identified by using a PKI certificate. ● Alerts are sent by using HTTPS to Google Cloud Messaging (GCM), or by using a binary protocol over TLS to the Apple Push Notification Service (APNS). Google and Apple servers are also identified by a certificate. ● Android and Apple devices connect to Google and Apple servers respectively over a secure channel and retrieve the alert push notifications.
12 Supporting information about OMM Describes information about viewing the OMM log, version, End User License Agreement (EULA), and manuals and documentation. Topics: • • • View the OMM application log View technical documentation, EULA, and version of OMM Share feedback about OMM View the OMM application log 1. On the home page, tap . 2. Tap App Log.
13 Troubleshoot OMM issues Topics: • • • • • • • • • • • • • Unable to view BLE-enabled servers on Android 7.0 and 7.1.
● Verify OpenManage Essentials version on page 59 ● Verify iDRAC version on page 59 Verify network configuration To add OpenManage Consoles to OMM, the former must not be blocked by any firewall or other security modes. Ensure that VPN and wireless network is connected, enabled, and configured. Verify if you can connect to the OpenManage Consoles host from your device by using a web browser. NOTE: Ensure to accurately enter the port number of the consoles in OMM when it is non-default.
Workaround: To receive the hostname or operating system name, install OpenManage Server Administrator (OMSA) on the managed node. ● Incomplete information is displayed for devices managed by OpenManage Essentials. Workaround: Ensure that data is correctly inventoried in OpenManage Essentials. For more information, see the OpenManage Essentials User’s Guide available on the support site. Unable to register OpenManage Essentials for push notifications Workaround: Do the following: 1.
Unable to retrieve iDRAC data If you refresh the iDRAC Details page multiple times to retrieve data, OMM displays a message that the connection was unsuccessful. Workaround: Refresh the iDRAC Details page after one minute. If incorrect credentials are entered while adding an iDRAC or while performing power operations on an iDRAC, the iDRAC might disable all incoming requests and appear disabled for some time. For more information about this behavior, see the iDRAC User’s Guide.
Workaround: To connect to the saved network, try one of the following steps: ○ Close and open the Settings page of your mobile phone. Try to connect to the wireless network. ○ Restart the WiFi on your device. ○ Close the password prompt and retry the connection until it gets connected. ● Issue: Unable to power on a server if the KG key value in the RAC GUI page is set to a nondefault value. For iDRAC shown in OpenManage Consoles, OMM does not perform the operation with nondefault values.
14 Related documents and resources Other documents you may need You can find the following documents on the Dell EMC Support website at www.dell.com/OpenManageManuals: ● ● ● ● Dell EMC OpenManage Essentials version 2.5 User’s Guide Integrated Dell Remote Access Controller 9 User’s Guide Dell EMC OpenManage Enterprise Version 3.3.
○ ○ ○ ○ ○ ○ ○ 4. To Mainframe Operating Systems Public Sector Solutions Serviceability Tools Support Utilities Virtualization Solutions view a document, click the required product and then click the required version. Using search engines: ● Type the name and version of the document in the search box.
A iDRAC Quick Sync Read feature in PowerEdge servers The iDRAC Quick Sync Read feature enables a mobile phone to act as a proximity reader. It reads data from a server when the phone is in contact with the iDRAC Quick Sync bezel. See the Understanding Quick Sync 2 for Dell EMC PowerEdge 14th Gen Servers and MX7000 Chassis technical white paper available at www.dell.com/openmanagemobilemanuals. ● It is recommended to upgrade your iDRAC firmware to the latest version.
iDRAC Quick Sync 2 in PowerEdge servers and MX7000 With Dell OMM running on an Android or iOS mobile phones, you can access a server directly or through OpenManage Essentials or OpenManage Enterprise console. It enables you to review the server information and inventory and get automatic notifications on mobile phone from an OpenManage Essentials or OpenManage Enterprise console. Assign IP address and modify iDRAC password, configure key BIOS attributes, and take remediation actions as needed.
● Custom Commands Autoconfiguration using XML configuration file You can use the XML configuration file in OpenManage Mobile. The XML file can be accessed from the shared network folder. The XML files are configured uniquely using the DHCP server. The available DHCP Provisioning options are: ● Enable once ● Enable once after reset ● Enable always NOTE: This option is available only for servers that have iDRAC Enterprise or Datacenter licenses.
Identifying the series of your Dell EMC PowerEdge servers The PowerEdge series of servers from Dell EMC are divided into different categories based on their configuration. They are referred as YX2X, YX3X, YX4X, YX4XX, or YX5XX series of servers. The structure of the naming convention is described below: The letter Y denotes the character in the server model number. The character denotes the form factor of the server.
