Users Guide

Known issues in OpenManage Mobile

• Issue: Remotix fails when you start for the first time from OMM.

Workaround: Traverse to OMM and start the application again.

• If the server WiFi frequency is set to 5.0 GHz, then OMM is unable to wirelessly connect using Quick Sync 2. iDRAC supports only 2.4

GHz frequency band for direct WiFi.

• OpenManage Mobile does not provide the appropriate output logs for the following RACADM commands:

○ storage get controllers -o

○ storage get enclosures -o

○

raid get controller

○ raid get pdisks -o

○ lclog

The following message is displayed: Command Successful

• To receive alert notifications in OMM on your iOS phone, you must have a registered Apple account.

• Unsupported device: Sony Xperia Tablet Z (SGP321 TABLET Z)

• Issue: User is prompted to enter the wireless password for saved networks.

Workaround: To connect to the saved network, try one of the following steps:

○ Close and open the Settings page of your mobile phone. Try to connect to the wireless network.

○ Restart the WiFi on your device.

○ Close the password prompt and retry the connection until it gets connected.

• Issue: Unable to power on a server if the KG key value in the RAC GUI page is set to a nondefault value.

For iDRAC shown in OpenManage Consoles, OMM does not perform the operation with nondefault values.

• If you have more than 100 devices in the All Devices group, the devices are sorted by health only on the first page.

• Issue: The following message is displayed while performing manual configuration: Quick Sync lost

This is because of an Android limitation. You see this message when the Bluetooth connection is ended. It connects automatically, and

this does not interrupt the configuration process.

• Issue: When you delete a server that is added by using Quick Sync 2 and try to scan again on the same server, it is not displayed on

the Scan page.

Workaround: Exit the OpenManage Mobile application and restart it to view the deleted server on the Scan page.

• If you are connecting to a secured network, you are prompted to check the certificate every time.

• If the phone is restarted or is inactive for long periods, OMM offline data cache is lost.

• While powering off the server, ensure that Titan Quick Sync is active. If the latter is inactive, all the features are disabled. To enable,

you must enable the Quick Sync button on the server.

• If your mobile phone has limited memory space, OMM offline cache can be lost.

• Unable to acknowledge or delete an alert received by a user who is a member of the OMEssentialsPowerUsers group.

• All the reports generated in OMM can be shared only by using universally conformant native and third-party applications.

Troubleshoot OMM issues