Users Guide
Chapter 10: Collect server inventory using OMM............................................................................. 44
Identify Service Tag information by using OMM.............................................................................................................44
Share the Service Tag information of a server by using OMM.....................................................................................44
Chapter 11: Manage alert notifications by using OMM...................................................................... 45
View alerts using push notifications..................................................................................................................................45
Alert Push notification security....................................................................................................................................45
Chapter 12: Supporting information about OMM.............................................................................. 47
View the OMM application log...........................................................................................................................................47
View technical documentation, EULA, and version of OMM.........................................................................................47
Share feedback about OMM..............................................................................................................................................47
Chapter 13: Troubleshoot OMM issues ........................................................................................... 48
Unable to add OpenManage Consoles or individually managed servers to OpenManage Mobile (OMM) ............ 48
Verify network configuration........................................................................................................................................48
Verify credentials........................................................................................................................................................... 49
Verify OpenManage Essentials version.......................................................................................................................49
Verify iDRAC version.....................................................................................................................................................49
Data from OpenManage Essentials is displayed with a latency of several minutes by OMM................................... 49
OMSA or OpenManage Essentials-managed device data displayed on OMM is not up to date..............................49
Unable to register OpenManage Essentials for push notifications............................................................................... 49
Unable to receive push notifications of OpenManage Essentials................................................................................. 49
Delay in receiving push notifications.................................................................................................................................50
Unable to retrieve iDRAC data.......................................................................................................................................... 50
Unable to start RDP session because the VNC connection failed on OMM...............................................................50
BIOS attributes not shown in the manual configuration page.......................................................................................50
Known issues in OpenManage Mobile...............................................................................................................................51
Chapter 14: Related documents and resources.................................................................................52
Contacting Dell.................................................................................................................................................................... 52
Accessing documents from the Dell EMC support site..................................................................................................52
Appendix A: iDRAC Quick Sync Read feature in PowerEdge servers...................................................54
iDRAC Quick Sync 2 in PowerEdge servers and MX7000............................................................................................ 55
RACADM commands supported by OMM.......................................................................................................................55
Autoconfiguration using XML configuration file..............................................................................................................56
Servers diagnostics by using Quick Sync 2 .................................................................................................................... 56
Colors indicating the health status of devices managed by OMM............................................................................... 56
Alert Push notification security ........................................................................................................................................ 56
View inventory information of a device............................................................................................................................56
Identifying the series of your Dell EMC PowerEdge servers.........................................................................................56
Contents
5