Users Guide

Verify credentials
To log in to the remote system, ensure that the username and password are correct. If you use domain credentials, ensure that the
domain name is entered in the correct format that is supported by your directory server (such as companyname.com).
Verify OpenManage Essentials version
Only OpenManage Essentials version 2.5 and later are supported.
Verify iDRAC version
Only iDRAC7 and later versions, with Express, Enterprise, or datacenter licenses are supported (available on the YX2X and later
PowerEdge servers).
Data from OpenManage Essentials is displayed
with a latency of several minutes by OMM
Workaround:
Internet connection on your mobile phone may be slow. Use OMM on WiFi or 3G or later network. Operations such as viewing event logs
through OpenManage Essentials require the latter to retrieve data from the managed nodes, and sometimes there is a delay of several
minutes in retrieving data.
OMSA or OpenManage Essentials-managed device
data displayed on OMM is not up to date
The operating system name or hostname is not displayed.
Workaround: To receive the hostname or operating system name, install OpenManage Server Administrator (OMSA) on the managed
node.
Incomplete information is displayed for devices managed by OpenManage Essentials.
Workaround: Ensure that data is correctly inventoried in OpenManage Essentials. For more information, see the OpenManage
Essentials User’s Guide available on the support site.
Unable to register OpenManage Essentials for
push notifications
Workaround: Do the following:
1.
Tap
> Settings > Notifications
2. On OMM, ensure Allow Notifications is enabled.
Unable to receive push notifications of
OpenManage Essentials
Unable to receive push notifications if OpenManage Essentials is reinstalled by retaining the same database as an earlier OpenManage
Essentials installation.
Workaround:
Add the OpenManage Essentials again to OpenManage Mobile to receive push notifications.
Troubleshoot OMM issues
49