Users Guide

Troubleshoot OMM issues

Topics:

• Unable to add OpenManage Consoles or individually managed servers to OpenManage Mobile (OMM)

• Data from OpenManage Essentials is displayed with a latency of several minutes by OMM

• OMSA or OpenManage Essentials-managed device data displayed on OMM is not up to date

• Unable to register OpenManage Essentials for push notifications

• Unable to receive push notifications of OpenManage Essentials

• Delay in receiving push notifications

• Unable to retrieve iDRAC data

• Unable to start RDP session because the VNC connection failed on OMM

• BIOS attributes not shown in the manual configuration page

• Known issues in OpenManage Mobile

Unable to add OpenManage Consoles or

individually managed servers to OpenManage

Mobile (OMM)

The OpenManage Consoles (OpenManage Essentials and OpenManage Enterprise) or individually managed servers cannot be added to

current OMM version. As applicable, do the following as workaround methods, and then retry the operation:

• Verify network configuration on page 48

• Verify credentials on page 49

• Verify OpenManage Essentials version on page 49

• Verify iDRAC version on page 49

Verify network configuration

To add OpenManage Consoles to OMM, the former must not be blocked by any firewall or other security modes. Ensure that VPN and

wireless network is connected, enabled, and configured. Verify if you can connect to the OpenManage Consoles host from your device by

using a web browser.

NOTE: Ensure to accurately enter the port number of the consoles in OMM when it is non-default.

NOTE: When adding individually managed servers, verify if you can connect to iDRAC host from your phone using a web

browser. Ensure the port ID number in the iDRAC UI and the OMM application on the mobile phone are the same.

48 Troubleshoot OMM issues