Dell EMC OpenManage Mobile Version 4.0 User’s Guide (iOS) June 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2014 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: About OpenManage Mobile (OMM).................................................................................. 6 What is new in this release................................................................................................................................................... 6 Key features of OpenManage Mobile (OMM)...................................................................................................................7 Dell EMC OpenManage Consoles.................
Add a device by using a network.................................................................................................................................20 Enable Quick Sync 2 on PowerEdge servers..............................................................................................................21 Add servers to OMM without Dell EMC console by using Quick Sync 2................................................................21 Add a device by using Quick Sync 2 .............................
Chapter 10: Collect server inventory using OMM............................................................................. 44 Identify Service Tag information by using OMM.............................................................................................................44 Share the Service Tag information of a server by using OMM.....................................................................................44 Chapter 11: Manage alert notifications by using OMM...............................
1 About OpenManage Mobile (OMM) By using the OpenManage Mobile (OMM) application, you can: • • • • Monitor and manage devices in data centers by using an iOS mobile phone. Manages devices that are already monitored and managed by OpenManage Enterprise, OpenManage Essentials, and iDRAC7 and later versions. Add one or more OpenManage Essentials consoles, Integrated Dell Remote Access Controllers (iDRACs) 7 or later, OpenManage Enterprise consoles, or MX7000 chassis.
• Perform an Emergency Power Reduction (EPR) on devices or groups managed by Power Manager. For more information, see Manage OpenManage Enterprise Power Manager on page 18.
2 Install and configure OpenManage Mobile Topics: • • • • • • • • • Install OMM on your mobile phone Start OpenManage Mobile (OMM) Secure OMM by using password View the OMM home page Navigate through the OMM features OpenManage Mobile (OMM) demo mode Configure analytics settings on OMM Reset OMM to factory default settings Uninstall OMM Install OMM on your mobile phone Before installing OMM on a mobile phone, ensure that the mobile has: • • iOS version 11 or later. Access to the App Store application.
Secure OMM by using password You can enable password authentication using the Enable Password option in Settings. • • If an OMM password is: ○ Lost—OMM cannot recover it. You can provide a hint-phrase to remember the password. To view the hint, tap Forgot Password. ○ Set, and you do not use the application for more than 15 minutes—OMM is automatically logged off. The login page of OMM is displayed. To reset OMM, use the Forgot Password option on the OMM login page and tap Reset OpenManage Mobile.
Disable the OMM password 1. On the OMM home page, tap > Settings > Enable Password. 2. Enter the current password and tap Confirm. Log in to OMM by using your authenticated fingerprint OMM provides fingerprint authentication access (biometric) to all the fingerprint registered users. The fingerprint option is not available on mobiles without a fingerprint reader. NOTE: OMM permits five consecutive unsuccessful attempts after which the fingerprint authentication is disabled for approximately one minute.
• • • Monitor MX7000 chassis by using Augmented Reality (AR) on page 35. Share feedback about OMM on page 47. Supporting information about OMM on page 47. NOTE: Data on the OMM page is frequently updated. The Last Poll section displays the number of minutes before which an OMM page was last updated. OpenManage Mobile (OMM) demo mode By using the demo mode, you can explore the basic features of OMM—view alerts, create, and delete hosts.
3 Manage OpenManage Consoles on OMM You can manage devices monitored by OpenManage Consoles by associating them to OMM. See the OpenManage Enterprise integration with OpenManage Mobile technical white paper available at www.dell.com/openamanagemobilemanuals.
NOTE: • To customize your alert filters, see the respective User’s Guides of OpenManage Consoles available at www.dell.com/ OpenManageManuals. • Sometimes, there might be a delay in receiving push notifications on OMM. For more information about push notifications, see Troubleshoot OMM issues.
View the Add page On the OMM home page, do one of the following: • Tap CONNECT. • Tap VIEW ALL, and then tap in the upper right corner. Discover servers in OpenManage Enterprise console by using OMM You can add single or multiple servers to one OpenManage Enterprise console at a time by using OMM. Ensure that the server is added to OMM. For more information, see Add servers to be monitored by OMM without a Dell EMC console.
View the OpenManage Consoles devices on OMM 1. View device data by using OMM on page 15. 2. On the OpenManage Consoles dashboard page, tap Devices. The Device Details page is displayed. 3. Tap the appropriate device category (for example, RAC), and then tap a device to select the device you want to view. The inventory information of the device is displayed. 4. Device data that is commonly displayed on OpenManage Consoles are: • • • • Software—Tap Software Details. Hardware logs—Tap Hardware Log.
3. Tap the appropriate device category (for example, RAC), and then tap to select the device. The inventory information of the device is displayed. 4. Tap > Power Options. Options to power cycle, shut down the operating system, power on, or power off are displayed. 5. Select the power-control operation that you want to perform. 6. Tap Submit. Edit or delete the network connection information by using OMM 1. In the INVENTORY section of the OMM home page, tap VIEW ALL.
a mobile subscriber', see the respective User’s Guide of OpenManage Essentials or OpenManage Enterprise available at www.dell.com/openmanagemanuals. 6. To view the updated information of a chassis, manually reconnect OMM to the chassis. • • On the chassis dashboard, tap Connected Via Quick Sync 2 > Disconnect. On the chassis dashboard, swipe downwards to view the updated status of the device. The chassis is reconnected.
4 Manage OpenManage Enterprise Power Manager You can view the Power Manager reports and perform an Emergency Power Reduction (EPR) on devices and groups managed by Power Manager by using OMM.
View EPR-enabled devices or groups by using OMM Ensure that EPR is enabled on devices or groups. For more information, see Enable Emergency Power Reduction (EPR) feature on devices by using OMM. 1. From the OMM home page, open the OpenManage Enterprise dashboard. 2. Do one of the following: • • On the yellow bar indicator, tap View Devices. Tap Devices > EPR. The list of devices that are EPR-enabled is displayed.
5 Individually manage PowerEdge servers by using OMM OpenManage Mobile enables you to monitor your data center devices that are not associated with OpenManage Consoles. You can directly access the iDRAC of a PowerEdge server by using this unique feature in OMM.
Enable Quick Sync 2 on PowerEdge servers Add servers to OMM without Dell EMC console by using Quick Sync 2 1. View the Add page on page 14. 2. Add a device by using Quick Sync 2.
Add a device by using Quick Sync 2 View the dashboard of individually managed servers on OMM Ensure to accept all the storage permissions while downloading a SupportAssist report.
1. View device data by using OMM on page 15. 2. You can view the Hardware configuration data of server managed by OMM on page 23 and the following information: • • • Firmware Details—View information about the firmware versions of BIOS, CPLD, iDRAC, and Lifecycle Controller running on the server. SupportAssist Collection—Create a SupportAssist report of the storage and debug logs, operating system, and application data. To view the Dell Technologies QRL website, tap , and then tap Quick Resource Locator.
3. Select one of the following: • • • • • • • • • • • Launch Virtual Console—Start the virtual console by using OMM on page 24. Configure—PowerEdge server properties by using OMM: ○ See Configure server power operations by using OMM on page 24. ○ See Configure servers manually by using OMM on page 25. ○ See Configure servers automatically by using WS-Man on OMM on page 25. ○ See Configure servers by using templates on OMM on page 26.
Configure servers manually by using OMM The server configuration can be changed only on YX3X servers that have the iDRAC Quick Sync bezel. For more information about the naming conventions of servers, see Identifying the series of your Dell EMC PowerEdge servers on page 56. Configure servers automatically by using WS-Man on OMM This option is available only on servers that have an iDRAC Enterprise or Datacenter licenses. 1. View device data by using OMM on page 15. 2. Tap > Configure. 3.
Configure servers by using templates on OMM Create server configuration template by using OMM You can create a server configuration template only for the YX4X servers. For more information about the naming conventions of servers, see Identifying the series of your Dell EMC PowerEdge servers on page 56. 1. Tap > Templates. The Template page is displayed. 2. Tap Add. 3. Enter a template name and description. 4.
Apply a server configuration template by using OMM • • Ensure that the Quick Sync 2 feature is enabled, and the access is set to read/write. To successfully deploy a template, ensure that you are working in the Bluetooth Low Energy (BLE) signal.
• • The mobile phone is connected to the server. For more information about enabling the Quick Sync 2 feature on the server, tap CONNECT > Server > Add via Quick Sync 2. Storage permissions are accepted while downloading a diagnostic report. 1. View device data by using OMM on page 15. 2. Tap > Diagnostics. 3. To view the real-time status, tap one of the visual diagnostics options.
6 Monitor storage devices on PowerEdge servers You can view information about the storage controllers, hard drives, virtual drives, and enclosures of a server by using OMM. For more information about storage devices on Dell EMC PowerEdge servers, see the iDRAC User's Guide available at www.dell.com/ idracmanuals. Topics: • View storage devices on PowerEdge servers by using OMM View storage devices on PowerEdge servers by using OMM This feature is available: • • For servers added by using a network.
7 Manage MX7000 chassis You can manage MX000 chassis by associating them to OMM. A Chassis is a combination of sleds, storage enclosures, cooling fans, and PSUs. You can monitor MX7000 chassis by using the AR feature.
To share information using an application available on your mobile, tap , and then tap Share. NOTE: Data on the OMM page is frequently updated. The Last Poll section displays the number of minutes before which an OMM page was last updated. View additional MX7000 chassis options NOTE: To refresh the information displayed on any page in OMM, tap and swipe downwards. 1. On the chassis dashboard, tap . 2.
• • View the health status of lead and members of a chassis group. A stand-alone chassis in OMM can: • • ○ Be associated to an existing chassis group. ○ Create a chassis group. Delete a chassis group that is associated to the lead chassis. Exit a member chassis from a chassis group. Create a chassis group on OMM You can create a chassis group by making a chassis as the lead chassis of a group. You can also add the settings to the group and add other stand-alone chassis to the group.
Associate a chassis to a chassis group by using OMM Before associating a chassis to a chassis group, ensure that: • • The chassis is a stand-alone chassis. The defined Prerequisites for configuring a chassis group on page 33 are fulfilled. 1. View device data by using OMM on page 15. 2. Tap > Configure > Chassis Group Configuration > Join Chassis Group. 3. Select the appropriate group and tap Done. The chassis becomes the member of the group.
Chassis group overview You can view the group summary of a lead chassis, including the health status of the group and the member chassis of the group. View the chassis group overview Before viewing a chassis group information, ensure that: • • The chassis is accessible on the network. The chassis is a lead chassis. The following constraints are observed while viewing the member chassis data on OMM: • • The network information (LAN, IPv 4, and IPv 6) of the chassis cannot be configured or displayed.
8 Monitor MX7000 chassis by using Augmented Reality (AR) To provide a touchless and robust method to manage your MX7000 chassis, OMM provides the Augmented Reality (AR) feature. By using this feature, you can manage and monitor the Dell EMC MX7000 chassis. See the Understanding Augmented Reality Monitoring in OpenManage Mobile technical white paper available at www.dell.com/openmanagemobilemanuals.
Figure 1. Start Augmented Reality on OMM Monitor MX7000 chassis by using Augmented Reality (AR) By using AR, you can: • • Monitor an MX7000 chassis which is identified by using the mobile phone camera. Connect to the chassis and view information about the chassis by using Quick Sync 2. After a successful connection, the health status is displayed on the camera.
Figure 2. Monitor MX7000 chassis by using AR View the front-end of MX7000 chassis in AR mode 1. View MX7000 chassis information in AR mode on page 39.
2. To view information about the components in the front end of an MX7000 chassis, tap Sleds, Fans, or PSUs. The information is displayed in a new window that opens next to the main window of the AR mode. 3. View MX7000 chassis log information in AR mode on page 40. Figure 3. View the log information of the front-end chassis components View the back-end of MX7000 chassis in AR mode 1. View MX7000 chassis information in AR mode on page 39. in the upper right corner. 2.
4. View MX7000 chassis log information in AR mode on page 40. Figure 4. Back end view of MX 7000 chassis View MX7000 chassis information in AR mode You can view the health status and log information of each component in the chassis. Before viewing the front- or back-end of a chassis, ensure that: • • OpenManage Mobile is connected to the chassis in the AR mode. For more information, see Monitor MX7000 chassis by using Augmented Reality (AR) on page 36.
View MX7000 chassis log information in AR mode You can: • • • • View the logs—fault and hardware logs—of the component. View the information of each log. Tap Logs to view all the hardware logs. By doing this, you exit the AR mode. Tap each of the information that is available in the upper and lower sections of the page to view the complete information. Close the AR mode Tap the exit button in the upper left corner. The OpenManage Mobile home page is displayed.
9 Manage SupportAssist Enterprise (SAE) by using OMM SupportAssist enables you to identify hardware issues and upload this data to Dell EMC technical support teams. The support teams manually create a case for the uploaded SupportAssist data, and then contacts you, if necessary.
Related links: View device data by using OMM on page 15 Store iDRAC-SupportAssist data on OMM By default, this feature is enabled on OMM. The registration information is stored in OMM after a server is registered to SupportAssist. Ensure that the chassis is accessible over the network. 1. Tap > Settings. 2. Enable or disable Save Contact Registration Data.
Upload SupportAssist report to Dell EMC technical support by using OMM Ensure that the iDRAC is registered with SupportAssist.
10 Collect server inventory using OMM The OMM inventory collection feature enables you to scan the QR codes to save the Service Tag and MAC address of devices. This inventory information can be exported as an XML file. Topics: • • Identify Service Tag information by using OMM Share the Service Tag information of a server by using OMM Identify Service Tag information by using OMM Ensure that you have pulled out the tag with the QR code information available on the server. 1. Tap > Password Inventory > .
11 Manage alert notifications by using OMM Push-notifications notifies you when one of the subscribed OpenManage Consoles receives alerts from a monitored device. The notification is displayed in the status bar of your mobile phone—similar to the notifications that are displayed for messages, and downloads. OMM enables you to configure the type of push notification you want to receive. Topics: • View alerts using push notifications View alerts using push notifications 1. Tap the alert notification.
can discard alerts from subscriptions that have been removed. This helps prevent spurious or unwanted notifications. Dell EMC does not persist the contents of alerts within OMCS.
12 Supporting information about OMM Describes information about viewing the OMM log, version, End User License Agreement (EULA), and manuals and documentation. Topics: • • • View the OMM application log View technical documentation, EULA, and version of OMM Share feedback about OMM View the OMM application log . 1. On the home page, tap 2. Tap App Log.
13 Troubleshoot OMM issues Topics: • • • • • • • • • • Unable to add OpenManage Consoles or individually managed servers to OpenManage Mobile (OMM) Data from OpenManage Essentials is displayed with a latency of several minutes by OMM OMSA or OpenManage Essentials-managed device data displayed on OMM is not up to date Unable to register OpenManage Essentials for push notifications Unable to receive push notifications of OpenManage Essentials Delay in receiving push notifications Unable to retrieve iDRAC dat
Verify credentials To log in to the remote system, ensure that the username and password are correct. If you use domain credentials, ensure that the domain name is entered in the correct format that is supported by your directory server (such as companyname.com). Verify OpenManage Essentials version Only OpenManage Essentials version 2.5 and later are supported.
Delay in receiving push notifications Either alert notification is not received, or there is a delay of several hours in receiving alerts. Workaround: • • • Verify OpenManage Essentials operation—Ensure that OpenManage Essential is receiving alerts, and it is successfully forwarding alerts to the Dell Message Forwarding Service. For more information about transmitting alerts from OpenManage Essentials to the Dell Message Forwarding Service, see OpenManage Essentials User’s Guide.
Known issues in OpenManage Mobile • • • Issue: Remotix fails when you start for the first time from OMM. Workaround: Traverse to OMM and start the application again. If the server WiFi frequency is set to 5.0 GHz, then OMM is unable to wirelessly connect using Quick Sync 2. iDRAC supports only 2.4 GHz frequency band for direct WiFi.
14 Related documents and resources Other documents you may need You can find the following documents on the Dell EMC Support website at www.dell.com/OpenManageManuals: • • • • Dell EMC OpenManage Essentials version 2.5 User’s Guide Integrated Dell Remote Access Controller 9 User’s Guide Dell EMC OpenManage Enterprise Version 3.3.
○ Operating Systems ○ Public Sector Solutions ○ Serviceability Tools ○ Support ○ Utilities ○ Virtualization Solutions 4. To view a document, click the required product and then click the required version. • Using search engines: ○ Type the name and version of the document in the search box.
A iDRAC Quick Sync Read feature in PowerEdge servers The iDRAC Quick Sync Read feature enables a mobile phone to act as a proximity reader. It reads data from a server when the phone is in contact with the iDRAC Quick Sync bezel. See the Understanding Quick Sync 2 for Dell EMC PowerEdge 14th Gen Servers and MX7000 Chassis technical white paper available at www.dell.com/openmanagemobilemanuals. • • • It is recommended to upgrade your iDRAC firmware to the latest version.
iDRAC Quick Sync 2 in PowerEdge servers and MX7000 With Dell OMM running on an Android or iOS mobile phones, you can access a server directly or through OpenManage Essentials or OpenManage Enterprise console. It enables you to review the server information and inventory and get automatic notifications on mobile phone from an OpenManage Essentials or OpenManage Enterprise console. Assign IP address and modify iDRAC password, configure key BIOS attributes, and take remediation actions as needed.
Autoconfiguration using XML configuration file You can use the XML configuration file in OpenManage Mobile. The XML file can be accessed from the shared network folder. The XML files are configured uniquely using the DHCP server. The available DHCP Provisioning options are: • • • Enable once Enable once after reset Enable always NOTE: This option is available only for servers that have iDRAC Enterprise or Datacenter licenses.
• • • • • C- Cloud F- Flexible M or MX- Modular R- Rack T- Tower The letter X denotes the numbers in the server model number. The number denotes multiple characteristics about the server. They are listed as follows:. • The first digit (X) denotes the value stream or class of the server. • ○ 1-5—iDRAC basic ○ 6-9—iDRAC Express The second digit denotes the series of the server. It is retained in the server naming convention and does not replace the letter X.
