Users Guide
Table Of Contents
- Dell EMC OpenManage Mobile Version 3.3 User’s Guide (iOS)
- About OpenManage Mobile (OMM)
- Setting up OpenManage Mobile
- Managing OpenManage Essentials console
- Adding an OpenManage Essentials console
- Viewing OpenManage Essentials dashboard
- Editing connection details of an OpenManage Essentials console
- Deleting an OpenManage Essentials console
- Performing power control operations
- Performing power control operations on a server managed by OpenManage Essentials
- Managing OpenManage Enterprise
- Adding an OpenManage Enterprise console
- Viewing OpenManage Enterprise dashboard
- Editing connection details of an OpenManage Enterprise console
- Deleting an OpenManage Enterprise console
- Performing power control operations
- Performing power control operations on a server managed by OpenManage Enterprise
- Managing iDRAC
- Adding an iDRAC
- Viewing iDRAC dashboard
- Viewing hardware logs of an iDRAC
- Viewing firmware details of an iDRAC
- Viewing network details of an iDRAC
- Viewing health status of an iDRAC
- Viewing the warranty information of an iDRAC
- Accessing Dell Quick Resource Locator website through iDRAC
- Generating and Sharing the iDRAC Report
- Sharing iDRAC Details
- Viewing the remote desktop
- Editing connection details of an iDRAC
- Deleting an iDRAC
- RACADM Commands
- Device inventory
- Editing the BIOS configuration
- Viewing iDRAC details in web browser
- View certificate information of an iDRAC
- Performing power control operations on an iDRAC
- Activating or deactivating the system ID LED
- AutoConfiguration using XML configuration file
- Template deploy
- OpenManage Mobile Diagnostics using Quick Sync 2
- Managing an MX7000 chassis
- Monitor an MX7000 chassis by using Augmented Reality
- SupportAssist
- Inventory collection
- Push notifications
- Using the OpenManage Mobile Password
- Viewing OpenManage Mobile information
- Sharing feedback
- Troubleshooting OpenManage Mobile
- Unable to add OpenManage Essentials to OpenManage Mobile
- Unable to add OpenManage Enterprise to OpenManage Mobile
- Unable to add iDRAC to OpenManage Mobile
- Slow data retrieval
- Incomplete device information
- Unable to register for push notifications
- Unable to receive push notifications
- Delay in receiving push notifications
- Unable to retrieve iDRAC data
- VNC connection failed!
- BIOS attributes not shown in the manual configuration page
- Known issues
- Uninstalling OpenManage Mobile
- Related documents and resources
- Identifying the generation of your Dell EMC PowerEdge server
Troubleshooting OpenManage Mobile
This section provides information required to troubleshoot OpenManage Mobile.
Topics:
• Unable to add OpenManage Essentials to OpenManage Mobile
• Unable to add OpenManage Enterprise to OpenManage Mobile
• Unable to add iDRAC to OpenManage Mobile
• Slow data retrieval
• Incomplete device information
• Unable to register for push notifications
• Unable to receive push notifications
• Delay in receiving push notifications
• Unable to retrieve iDRAC data
• VNC connection failed!
• BIOS attributes not shown in the manual configuration page
• Known issues
Unable to add OpenManage Essentials to
OpenManage Mobile
If you are unable to add an OpenManage Essentials to OpenManage Mobile, you can try the following workarounds:
Workarounds:
• Verify network configuration: To add an OpenManage Essentials server to OpenManage Mobile, OpenManage Essentials must be
available on the specified web port (default 2607) and not stopped by any firewall or other security mechanism. Ensure that VPN
and/or wireless network is connected, enabled, and configured. Verify if you are able to connect to the OpenManage Essentials host
from your device by using a web browser.
• Verify credentials: Ensure that the user name and password are correct to log in to the remote system. If you use domain credentials,
ensure that the domain name is entered in the correct format supported by your directory server (such as companyname or
companyname.com).
• Verify OpenManage Essentials version: OpenManage Mobile requires the latest OpenManage Essentials version 2.5 and above.
Unable to add OpenManage Enterprise to
OpenManage Mobile
If you are unable to add an OpenManage Enterprise to OpenManage Mobile, you can try the following workarounds:
Workarounds:
• Verify network configuration: To add an OpenManage Enterprise to OpenManage Mobile, OpenManage Enterprise must not stopped
by any firewall or other security mechanism. Ensure that VPN and/or wireless network is connected, enabled, and configured. Verify if
you are able to connect to the OpenManage enterprise from your device by using a web browser.
• Verify credentials: Ensure that the user name and password are correct to log in to the remote system. If you use domain credentials,
ensure that the domain name is entered in the correct format supported by your directory server (such as companyname or
companyname.com).
Unable to add iDRAC to OpenManage Mobile
If you are unable to add an iDRAC to OpenManage Mobile, you can try the following workarounds:
Workarounds:
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