Users Guide

SupportAssist
SupportAssist helps you to identify hardware issues and upload this data to Dell EMC Support. The Dell EMC Support creates a case
manually for the uploaded SupportAssist data and also contacts you.
Topics:
• iDRAC registration with SupportAssist
• Storing registration details
• Uploading the SupportAssist report to Dell EMC support
iDRAC registration with SupportAssist
To register an iDRAC with SupportAssist:
NOTE: Ensure that the setting for storing the registration details is enabled. For more information, see Storing
registration details.
1. In the Inventory section of the OpenManage Mobile home page, perform one of the following :
• Tap Server.
• Tap View All.
Tap the appropriate iDRAC console.
2. Tap Registration Required.
The SupportAssist Registration page is displayed.
NOTE:
The register option is enabled only if the iDRAC is not registered.
3. Read the information, and tap Next.
The End User License Agreement is displayed.
NOTE:
For successful registration, ensure that the iDRAC Service Module is installed on the server.
Figure 58. SupportAssist registration
4. Read the terms in the agreement, and accept the agreement by selecting the check box.
5. Tap Next.
6. Enter the contact and shipping information. You can use Clear all to clear all the data and populate the correct information.
7. Tap Next.
8. The registration is completed successfully. Tap Done.
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