Users Guide

8 SupportAssist............................................................................................................................ 65
iDRAC registration with SupportAssist ........................................................................................................................... 65
Storing registration details ................................................................................................................................................ 66
Uploading the SupportAssist report to Dell EMC support.............................................................................................66
9 Inventory collection.................................................................................................................... 67
To add a service tag............................................................................................................................................................67
To share the service tag information................................................................................................................................ 67
10 Push notifications..................................................................................................................... 68
Viewing alerts using push notifications.............................................................................................................................68
11 Using the OpenManage Mobile Password.................................................................................... 69
Changing the OpenManage Mobile password.................................................................................................................69
Disabling the OpenManage Mobile password..................................................................................................................70
Using fingerprint to log in.................................................................................................................................................... 71
Enabling or disabling fingerprint authentication from the Settings page................................................................ 71
Managing fingerprints..........................................................................................................................................................71
Adding a fingerprint....................................................................................................................................................... 72
Renaming a fingerprint..................................................................................................................................................72
Deleting a fingerprint..................................................................................................................................................... 72
12 Viewing OpenManage Mobile information.................................................................................... 73
Viewing the OpenManage Mobile application log............................................................................................................73
Viewing the OpenManage Mobile application version.................................................................................................... 73
Viewing the OpenManage Mobile TechCenter page...................................................................................................... 73
Viewing the OpenManage Mobile manuals and documentation....................................................................................74
Viewing the OpenManage Mobile End User License Agreement and Open-source license......................................74
13 Sharing feedback...................................................................................................................... 75
14 Troubleshooting OpenManage Mobile ........................................................................................ 76
Unable to add OpenManage Essentials to OpenManage Mobile.................................................................................. 76
Unable to add OpenManage Enterprise to OpenManage Mobile ................................................................................ 76
Unable to add iDRAC to OpenManage Mobile................................................................................................................ 76
Slow data retrieval............................................................................................................................................................... 77
Incomplete device information...........................................................................................................................................77
Unable to register for push notifications.......................................................................................................................... 77
Unable to receive push notifications................................................................................................................................. 77
Delay in receiving push notifications................................................................................................................................. 77
Unable to retrieve iDRAC data...........................................................................................................................................78
VNC connection failed!.......................................................................................................................................................78
BIOS attributes not shown in the manual configuration page.......................................................................................78
Known issues........................................................................................................................................................................78
15 Uninstalling OpenManage Mobile................................................................................................80
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