Users Guide

• If you have more than 100 devices in the All Devices group, the devices are sorted by health only on the first page. From the next
page, you can view the devices but they are not sorted by health.
• If the SSL encryption is changed, OpenManage Mobile prompts you to set the VNC password.
• Issue: The pop-up message Quick Sync lost is displayed while performing manual configuration.
This is due to an android limitation. You see this message when the bluetooth connection is dropped. It connects automatically and this
does not interrupt the configuration process.
• Issue: When you delete a server added by using quick sync 2 and try to scan again for the same server, it not displayed on the scan
page.
Workaround: Close the OpenManage Mobile application and relaunch it to view the deleted server on the scan page.
• You are prompted to check the certificate every time, if you are connecting to a secured network.
• OpenManage Mobile displays only 100 LC log entries under WSMAN added devices and 10 LC log entries under BLE added devices.
This is a known issue.
• OpenManage Mobile offline data cache is lost if the phone is rebooted or if OpenManage Mobile is inactive for long periods.
• While turning off the server, ensure that Titan quick sync is active. If Titan quick sync is inactive, all Titan quick sync features is
disabled. To enable titan quick sync 2 again, you must press the quick sync button on the server.
• Upgrade install for OpenManage Mobile is supported for OpenManage Mobile
• 1.4 and 1.5 only. If you have an earlier version of OpenManage Mobile installed on your device, you need to uninstall the older version
and install the latest application.
• OpenManage Mobile offline cache can be lost if your mobile device has limited memory.
• OpenManage Mobile displays only the top 100 log entries from an iDRAC.
• OpenManage Mobile is not supported on 11th generation or earlier generations of iDRAC.
• Unable to receive push notifications if OpenManage Essentials is reinstalled by retaining the same database as an earlier OpenManage
Essentials installation.
• Unable to acknowledge or delete an alert received by a user who is a member of the OMEssentialsPowerUsers group.
• Last successful remote desktop session is seen when multiple VNC sessions are running at the same time because bVNC is an open-
source component and its behavior is outside the scope and control of OpenManage Mobile. OpenManage Mobile has limited control
over launch interactions and subsequent activity.
• Issue: OpenManage Mobile is unable to add servers using Quick Sync (NFC) in One Plus 5.
This is due to the mobile device limitation.
Workaround: You can use other Android device or add the servers by using network or Quick Sync 2 in One Plus 5.
• Issue: Unable to launch iDRAC GUI for a server added in OpenManage Mobile by using Quick Sync 2 WiFi.
The page fails to open and a message Webpage not available is displayed. This issue can occur in any mobile device running on
early versions of Android 9.0 and can impact the functioning of RACADM, and the SupportAssist file generation.
Workaround: Update to the latest patch of Android 9 and try again.
Troubleshooting OpenManage Mobile
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