Users Guide

Troubleshooting OpenManage Mobile

This section provides information required to troubleshoot OpenManage Mobile.

Topics:

• Unable to view BLE enabled servers in Android 7.0 and 7.1.1

• Unable to add iDRAC to OpenManage Mobile using iDRAC Quick Sync Read

• Unable to add OpenManage Essentials to OpenManage Mobile

• Unable to add OpenManage Enterprise to OpenManage Mobile

• Unable to add iDRAC to OpenManage Mobile

• Slow data retrieval

• Updated information not displayed in OpenManage Mobile

• Incomplete device information

• Unable to register for push notifications

• Delay in receiving push notifications

• Unable to log in to OpenManage Mobile

• Unable to retrieve iDRAC data

• VNC connection failed!

• Password inventory file is not available in the received mail sent from OpenManage Mobile

• Known issues

Unable to view BLE enabled servers in Android 7.0

and 7.1.1

Sometimes, on devices running Android version 7.0 or later Quick Sync 2 does not detect bluetooth low energy (BLE) enabled servers.

Workaround:

Restart the device, and try again.

Unable to add iDRAC to OpenManage Mobile using

iDRAC Quick Sync Read

If you are unable to add an iDRAC to OpenManage Mobile using iDRAC Quick Sync Read, you can try the following workarounds:

Workarounds:

• Update the iDRAC firmware. For more information about updating the iDRAC firmware see, iDRAC User’s Guide.

• Update the OpenManage Mobile to the latest available version.

• The Near-Field Communication (NFC) chip in the mobile device should be in contact with the iDRAC Quick Sync activation switch.

Refer to your mobile device’s documentation to find the location of the NFC chip.

• Remove the protective casing from the mobile device.

Unable to add OpenManage Essentials to

OpenManage Mobile

If you are unable to add an OpenManage Essentials to OpenManage Mobile, you can try the following workarounds:

Workarounds:

Troubleshooting OpenManage Mobile 75