Users Guide
Back view of an MX7000 chassis in AR mode................................................................................................................ 62
Exit the AR mode.................................................................................................................................................................63
8 SupportAssist............................................................................................................................ 64
iDRAC registration with SupportAssist ............................................................................................................................64
Storing registration details ................................................................................................................................................ 65
Uploading the SupportAssist report to Dell EMC support.............................................................................................65
9 Inventory collection....................................................................................................................66
To add a service tag............................................................................................................................................................66
To share the service tag information................................................................................................................................66
10 Push notifications..................................................................................................................... 67
Configuring alert notifications settings.............................................................................................................................67
Viewing alerts using push notifications.............................................................................................................................67
11 Using the OpenManage Mobile Password.................................................................................... 68
Changing the OpenManage Mobile password.................................................................................................................68
Disabling the OpenManage Mobile password..................................................................................................................69
Using fingerprint to log in................................................................................................................................................... 69
Enabling or disabling fingerprint authentication from the Settings page............................................................... 70
Managing fingerprints......................................................................................................................................................... 70
Adding a fingerprint....................................................................................................................................................... 70
Renaming a fingerprint..................................................................................................................................................70
Deleting a fingerprint.....................................................................................................................................................70
12 Viewing OpenManage Mobile information.................................................................................... 72
Viewing the OpenManage Mobile application log............................................................................................................72
Viewing the OpenManage Mobile application version.................................................................................................... 72
Viewing the OpenManage Mobile TechCenter page...................................................................................................... 72
Viewing the OpenManage Mobile manuals and documentation....................................................................................73
Viewing the OpenManage Mobile End User License Agreement and Open-source license......................................73
13 Sharing feedback...................................................................................................................... 74
14 Troubleshooting OpenManage Mobile ........................................................................................ 75
Unable to view BLE enabled servers in Android 7.0 and 7.1.1........................................................................................ 75
Unable to add iDRAC to OpenManage Mobile using iDRAC Quick Sync Read...........................................................75
Unable to add OpenManage Essentials to OpenManage Mobile.................................................................................. 75
Unable to add OpenManage Enterprise to OpenManage Mobile ................................................................................ 76
Unable to add iDRAC to OpenManage Mobile................................................................................................................ 76
Slow data retrieval...............................................................................................................................................................76
Updated information not displayed in OpenManage Mobile.......................................................................................... 76
Incomplete device information...........................................................................................................................................76
Unable to register for push notifications.......................................................................................................................... 77
Delay in receiving push notifications................................................................................................................................. 77
Unable to log in to OpenManage Mobile...........................................................................................................................77
Unable to retrieve iDRAC data...........................................................................................................................................78
VNC connection failed!.......................................................................................................................................................78
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