Users Guide

To run diagnostics on a server using Quick Sync 2:

1. In the Inventory section of OpenManage Mobile home page, perform one of the following:

• Tap Servers, and tap the appropriate iDRAC.

• Tap View All, and tap the appropriate iDRAC.

The iDRAC dashboard is displayed.

2. Tap .

3. Tap Diagnostics.

NOTE: Accept all the storage permissions.

4. To view the real-time status, tap one of the Visual Diagnostics options.

• OS Screen Preview

• Last Crash Screen

• Last Boot Video

• Last Crash Video

• SupportAssist Report

NOTE:

• If the file takes a long time to download because of the size of the download, you can cancel the message and

view the progress in the Task Manager.

• Alternatively, the reports can be generated using WS-Man or Quick Sync over WiFi.

5. You can email the downloaded attachment to Dell EMC support teams for more assistance.

Managing iDRAC