Dell EMC OpenManage Mobile Version 3.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2014 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 About OpenManage Mobile (OMM)................................................................................................ 7 What is new in this release................................................................................................................................................... 7 Key features of OpenManage Mobile (OMM)...................................................................................................................7 2 Setting up OpenManage Mobile..........
Viewing firmware details of an iDRAC........................................................................................................................ 36 Viewing network details of an iDRAC......................................................................................................................... 36 Viewing health status of an iDRAC..............................................................................................................................
Back view of an MX7000 chassis in AR mode................................................................................................................ 62 Exit the AR mode.................................................................................................................................................................63 8 SupportAssist............................................................................................................................
Password inventory file is not available in the received mail sent from OpenManage Mobile.................................. 78 Known issues........................................................................................................................................................................78 15 Uninstalling OpenManage Mobile................................................................................................80 16 Related documents and resources....................................
1 About OpenManage Mobile (OMM) OpenManage Mobile is a systems management application that enables you to monitor your data center from an Android mobile device. OMM enables you to add one or more OpenManage Essentials consoles and/or Integrated Dell Remote Access Controllers (iDRACs) 7 or later and/or OpenManage Enterprise consoles and/or Chassis. OMM provides OpenManage Essentials and OpenManage Enterprise alerts to your mobile device and enables you to troubleshoot your hardware during emergencies.
2 Setting up OpenManage Mobile This chapter provides information about installing and starting OpenManage Mobile. Topics: • • • • • • Installing OpenManage Mobile Starting OpenManage Mobile (OMM) Viewing OpenManage Mobile (OMM) home page OpenManage Mobile (OMM) Demo mode Configuring analytics settings Resetting OpenManage Mobile Installing OpenManage Mobile Prerequisites to install OpenManage Mobile: • • • Ensure that you have Android version 6.0 or later, on your mobile device.
Figure 1. Diagnostics and Usage 4. The startup guide is displayed. Once you reach the last page, tap Get Started!. 5. The Password Settings page is displayed. Figure 2. Password settings 6. Complete one of the following based on your preference: • To set the authentication type for OMM: a. For password authentication, type a password and reconfirm the password. You can provide a hint to remember the password. b.
Logging in by using fingerprint authentication Fingerprint authentication must be enabled in OpenManage Mobile to log in using your registered fingerprint. To log in using fingerprint authentication: 1. Start OMM. The Login to OMM page is displayed. Figure 3. Login to OMM 2. Present the fingerprint that you have registered for login purposes on the fingerprint sensor. If the authentication is successful, the fingerprint recognized message is displayed. The OMM home page is displayed.
Figure 5. Inventory page 3. To add servers, chassis, OpenManage Enterprise console, or OpenManage Essential console, tap Connect. 4. In the Recent section, you can see the recently viewed devices. 5. In the Inventory section, the number of servers and chassis are displayed. Each of the OpenManage Essentials and the OpenManage Enterprise consoles is displayed. 6. To view all the devices, tap View All. • To view the filter options, on the Inventory page, tap devices.
Navigate through the OMM Figure 6. Navigation menu • • • • • • • • • • Home—Navigates to the OMM home page. Templates—Create, edit, and manage templates. IP Pools—Specify a range of IP for template deploy. Task Manager—View the actions that are performed in OMM. App Log—Displays the application log severity and details. Password Inventory—Extract the Service Tag, MAC address, and password details using the QR code available on the server.
Configuring analytics settings The analytics setting in OpenManage Mobile collects information about the actions you perform in OpenManage Mobile and sends it to Dell. Dell uses the information to enhance the functionality of the application. You can choose to enable or disable analytics settings based on your preference. NOTE: • The analytics data that is collected by OpenManage Mobile does not contain any Personally Identifiable Information (PII).
3 Managing OpenManage Essentials console This section provides information you require to add, edit, or delete an OpenManage Essentials console in OpenManage Mobile.
NOTE: • To set a custom alert filter, see the OpenManage Essentials User's Guide available at www.dell.com/ OpenManageManuals. • If you do not want to receive the push notifications, you can disable it by using the enable push notifications toggle button. • In certain situations, there might be a delay in receiving push notifications in OMM. For more information, see Troubleshooting OpenManage Mobile. The newly added OpenManage Essentials console dashboard is displayed.
Refreshing OpenManage Mobile data for OpenManage Essentials To refresh the information displayed in OpenManage Mobile: Touch and swipe down on any page. Viewing devices in an OpenManage Essential console To view the devices of an OpenManage Essential console: 1. In the Inventory section of the OMM home page, perform one of the following: • • Tap the appropriate OpenManage Essentials console. Tap View All, and tap the appropriate OpenManage Essentials console. 2.
Figure 10. Device details 4. Tap to change one or more of the following properties: • Software details, hardware log, alerts, and warranty. 5. Tap , and tap Support to access the Dell Quick Resource Locator website. Viewing software details To view the software details: • On the Device Details page, tap Software details. The Software Details page is displayed with the software information of OpenManage Essentials.
Viewing alerts in OpenManage Essentials To view the alerts in OpenManage Essentials: 1. In the Inventory section of the OMM home page, perform one of the following: • • Tap the appropriate OpenManage Essentials console. Tap View All, and tap the appropriate OpenManage Essentials console. 2. Tap Alerts. NOTE: • You can filter the alerts from the list that is available in the upper pane of the Alerts page. • For more information about multiple alerts, see Performing action on multiple alerts.
Figure 12. Confirm acknowledgment The alert is acknowledged, and the Alert Details page is automatically refreshed. NOTE: To share the information using an application available on your device, tap , and then tap Share. Sharing an alert 1. On the Alert Details page, tap , and then tap Share. 2. Select the option that you want to use to share the alert details. Figure 13. Alert sharing options Deleting an alert 1. On the Alert Details page, tap , and tap Delete.
Figure 14. Deleting alerts 2. In the Delete Confirmation box, tap Yes. The alert is deleted, and the list of alerts is updated. Editing connection details of an OpenManage Essentials console To edit the connection details of the OpenManage Essentials console: 1. In the Inventory section of the OMM home page, tap View All. 2. Perform one of the following: a) Press and hold the OpenManage Essentials console you want to edit, and tap Edit Connection.
Performing power control operations You can perform power control operations on a server that is managed by OpenManage Essentials or an iDRAC. • • Performing power control operations on a server managed by OpenManage Essentials Performing power control operations on an iDRAC Performing power control operations on a server managed by OpenManage Essentials For devices managed by OpenManage Essentials, power control operations are supported only on iDRACs and servers. To perform a power control operation: 1.
4 Managing OpenManage Enterprise This section provides information you require to add, edit, or delete an OpenManage Enterprise console in OpenManage Mobile.
NOTE: • To set a custom alert filter, see the OpenManage Enterprise User’s Guide available at www.dell.com/ OpenManageManuals. • If you do not want to receive push notifications, you can disable it using the enable push notifications toggle button. • In certain situations, there might be a delay in receiving push notifications in OpenManage Mobile. For more information, see Troubleshooting OpenManage Mobile. The added OpenManage Enterprise console dashboard is displayed.
Refreshing OpenManage Mobile data for OpenManage Enterprise To refresh the information displayed in OpenManage Mobile: Touch and swipe down on any page. Viewing devices in an OpenManage Enterprise console To view the devices by health of an OpenManage Enterprise console: 1. In the Inventory section of the OMM home page, perform one of the following: • • Tap the appropriate OpenManage Enterprise console. Tap View All, and tap the appropriate OpenManage Enterprise console. 2.
Figure 19. Device details 4. You can view the following options: • • • • • • • • Software Details—View the software details of the device Hardware Log—View the hardware logs Alerts—View the alerts Warranty—View warranty information of the device Health Status—View the health status Hardware Inventory—View the Hardware Inventory Network Details—View the network details Location—View the Data Center, Room, Aisle, Rack, and Slot 5. Tap and then tap Support to access the Dell Quick Resource Locator website.
• Tap on the Device Details page and then tap Support. The Dell Quick Resource Locator website is displayed on a new web browser page. NOTE: An Internet connection is required to access the Dell Quick Resource Locator website. Viewing alerts in OpenManage Enterprise To view the alerts in OpenManage Enterprise: 1. In the Inventory section of the OMM home page, perform one of the following: • • Tap the appropriate OpenManage Enterprise console.
2. Tap Yes to confirm. Figure 21. Confirm acknowledgment The alert is acknowledged, and the Alert Details page is automatically refreshed. NOTE: To share the information using an application available on your device, tap and then tap Share . Sharing an alert To share an alert: 1. On the Alert Details page, tap and then tap Share to share an alert. 2. Select the option you want to use to share the alert details. Figure 22. Alert sharing options Deleting an alert To delete an alert: 1.
Figure 23. Deleting alerts 2. In the Delete Confirmation box, tap Yes to confirm. The alert is deleted, and you are returned to the Alerts list page. Editing connection details of an OpenManage Enterprise console To edit the connection details of the OpenManage Enterprise console: 1. In the Inventory section of the OMM home page, tap View All. 2. Perform one of the following: a) Press and hold the OpenManage Enterprise console you want to edit, and tap Edit Connection.
Performing power control operations You can perform power control operations on a server managed by OpenManage Enterprise or an iDRAC. • • Performing power control operations on a server managed by OpenManage Enterprise Performing power control operations on an iDRAC Performing power control operations on a server managed by OpenManage Enterprise For devices managed by OpenManage Enterprise, power control operations are supported only on iDRACs and servers. To perform a power control operation: 1.
5 Managing iDRAC This section provides information you require to add, edit, or delete an iDRAC in OpenManage Mobile.
Figure 25. Adding iDRAC 7. To save the connection details, tap Add iDRAC. The iDRAC SSL certificate is displayed. 8. To accept the certificate and save the iDRAC, tap Yes. The iDRAC Details page is displayed. Adding multiple iDRACs using a network This feature enables you to add multiple iDRACs using a network. NOTE: You can add multiple iDRACs only if the username and password is the same. To add multiple iDRACs: 1. Start OpenManage Mobile. 2. If applicable, type the OMM password and tap Login.
Figure 26. Adding multiple iDRACs The process of adding multiple iDRACs is initiated. You can check the status of the process in the Task Manager. Adding an iDRAC using iDRAC Quick Sync Read The iDRAC Quick Sync Read feature enables your mobile device to act as a proximity reader. It reads data from your server when the device is in contact with the iDRAC Quick Sync bezel. NOTE: • Dell EMC recommends upgrading your iDRAC firmware to the latest version.
Figure 27. iDRAC Quick Sync Read 7. Turn on the iDRAC Quick Sync bezel. 8. Place your mobile device in contact with the activation switch of the iDRAC Quick Sync bezel on your server. Ensure to hold your mobile for at least three seconds. NOTE: The Near-Field Communication (NFC) chip inside the mobile device must be in contact with the iDRAC Quick Sync activation switch. Refer to the documentation of your mobile device to find the location of the NFC chip.
Figure 28. Quick Sync 2 2. Tap Server, and tap Next. 3. Tap Add via Quick Sync 2, and tap Next. A video on how to enable the bluetooth connection is displayed. 4. Tap Next. You are prompted to enable access to the location and bluetooth. 5. Tap Allow. NOTE: Go to Settings to enable the bluetooth or location. 6. Select the appropriate server, and tap Next. You can use the Blink LED option to identify the chassis. The certificate acceptance page is displayed. 7. Tap Yes to proceed.
The iDRAC dashboard is displayed. Figure 29. iDRAC dashboard (phone view) 2. You can view the following detail and status: • • • • • • • • System Event/Lifecycle Logs—View the hardware logs. Firmware Details—View the firmware details. Network Details—View the network details. Hardware Inventory—View the Hardware Inventory. You can view the Memory and CPU details. Health Status—View the health status. Warranty Information—View the warranty information.
Figure 30. Hardware logs NOTE: Retrieving hardware logs may take a few minutes. Viewing firmware details of an iDRAC To view the firmware details of an iDRAC: • In the iDRAC Details page, tap Firmware Details. The Firmware Details page is displayed. Figure 31. Firmware details Viewing network details of an iDRAC To view the network details of an iDRAC: In the iDRAC Details page, tap Network Details. The Network Details page is displayed.
Figure 32. Network details Viewing health status of an iDRAC To view the health status of an iDRAC: • In the iDRAC Details page, tap Health Status. The Health Status page is displayed with the Temperature and Power values. Figure 33. Health status Viewing the warranty information of an iDRAC To view the warranty information of an iDRAC: • In the iDRAC Details page, tap Warranty Information. The warranty information of the server is displayed.
Accessing Dell Quick Resource Locator website through iDRAC To access the Dell Quick Resource Locator website: • On the iDRAC Details page, tap , and then tap Support. The Dell Quick Resource Locator website is displayed on a new web browser page. NOTE: An Internet connection is required to access the Dell Quick Resource Locator website. Generating and Sharing the iDRAC Report To generate the iDRAC report: 1.
Figure 34. Launch remote desktop 3. Type the Remote Desktop Password, and then tap Launch. The password is the VNC password that is set in iDRAC settings. For more information about the VNC password, see the iDRAC user’s guide. bVNC Viewer starts and the remote desktop is displayed. Figure 35. VNC configuration confirmation NOTE: • Select the Use Secure Tunnel check box when the encryption is set to 128-bit or more in iDRAC.
• Swipe the appropriate iDRAC server to the left, and tap Edit. The Edit Connection page is displayed. 3. Edit the hostname or IP, username, password, and domain (if applicable). 4. To save the connection information, tap Save . 5. Tap OK. The iDRAC dashboard is displayed. Deleting an iDRAC To delete an iDRAC from OpenManage Mobile: 1. In the Inventory section of the OpenManage Mobile page, perform one of the following: • • Tap Servers. Tap View All. 2.
4. Tap one of the following commands: • • • • • • • • • System Information Hardware Inventory License Information Software Inventory Job Information Current NIC config Current NIC Statistics LC Log Custom Command—You can manually type a RACADM command to perform any server operation. The available report is displayed. Figure 36.
Editing the BIOS configuration To view the BIOS information: 1. In the Inventory section of OpenManage Mobile home page, perform one of the following: • • Tap Servers, and tap the appropriate iDRAC. Tap View All, and tap the appropriate iDRAC. The iDRAC dashboard is displayed. 2. Tap . 3. Tap Configure, and tap Configuration. The Configure Server page is displayed. 4. Tap Manual Configuration. 5. Tap BIOS Configuration to view the BIOS tasks. You can edit or view the BIOS configurations.
Changing the configuration of an iDRAC The iDRAC configuration can be changed only on YX3X servers with the iDRAC Quick Sync bezel. For more information about the naming conventions of servers, see Identifying the generation of your Dell EMC PowerEdge server . NOTE: Reading iDRAC information through Quick Sync is not password protected. Making configuration changes through iDRAC Quick Sync requires iDRAC credentials with appropriate permission. To change the configuration of an iDRAC: 1.
9. Place your mobile device in contact with the iDRAC Quick Sync Bezel activation switch on your server and hold your mobile for at least three seconds. NOTE: Configuration changes may take up to a minute to apply. Activating or deactivating the system ID LED OpenManage Mobile allows you to identify a server by activating or deactivating the system ID LED. To activate or deactivate the system ID LED: 1. Tap the iDRAC of the server you want to activate or deactivate the system ID LED. 2. Tap . 3.
• Tap View All, and tap the appropriate iDRAC. The iDRAC dashboard is displayed. 2. Tap . 3. Tap Configure. 4. Tap Configuration. 5. Enable Auto Config by using the toggle switch. The Select DHCP Provisioning dialog box is displayed. 6. Tap DHCP Provisioning, and tap one of the following options: • • • Enable Once Enable Once After Reset Disabled 7. Tap Next. The configuration is saved and the status can be viewed in the Task Manager.
2. Tap Templates. 3. Tap Add. The Template Configuration page is displayed. Figure 41. Template Configuration 4. Enter the appropriate configuration, and tap Save. The created template is displayed on the Manage Templates page. Applying a Deployment template • • Ensure Quick Sync 2 is enabled and the access is set to read/write. You have to be within the BLE signal range to complete the deployment. To deploy a template in OpenManage Mobile: 1. On the OMM home page, tap View All. 2.
To run diagnostics on a server using Quick Sync 2: 1. In the Inventory section of OpenManage Mobile home page, perform one of the following: • • Tap Servers, and tap the appropriate iDRAC. Tap View All, and tap the appropriate iDRAC. The iDRAC dashboard is displayed. 2. Tap . 3. Tap Diagnostics. NOTE: Accept all the storage permissions. 4. To view the real-time status, tap one of the Visual Diagnostics options.
6 Managing an MX7000 chassis This section provides information you require to add, edit, or delete an MX7000 chassis in OpenManage Mobile. A chassis is a combination of sleds, storage enclosures, fan slots and power units. A chassis allows you to view the details in a chassis enclosure.
5. Tap Add via Quick Sync 2, and tap Next. A video on how to enable the bluetooth connection is displayed. 6. Tap Next. NOTE: You are prompted to enable access to bluetooth. 7. Select the chassis that you want to add, and tap Next. You can use the Blink LED option to identify the chassis. 8. You can authenticate the chassis in one of the following ways: QR Scan: a) On the credentials page, tap SCAN QR CODE. You are prompted to provide access to the camera. The credentials are automatically populated.
Figure 43. Adding Chassis using a network 7. To save the connection details, tap Add MX Chassis. The Chassis dashboard is displayed. Viewing an MX7000 Chassis dashboard To view the MX7000 chassis dashboard: 1. In the Inventory section of OpenManage Mobile home page, perform one of the following: • • Tap Chassis, and tap the appropriate chassis. Tap View All, and tap the appropriate chassis. The chassis dashboard is displayed. Figure 44. Chassis dashboard (phone view) 2.
• • • • • Fans—View the health of the fans on the front and back of the chassis Power Supplies—Number of active and unused Power Supply Units Battery—View the chassis CMOS battery information Temperature—View the temperature in the chassis Misc —View miscellaneous logs NOTE: To share the information using an application available on your device, tap , and select the share option. Editing connection details of an MX7000 chassis To edit the connection details of an MX7000 chassis: 1.
• • • • • Power Options—Change the power cycle of the chassis. Blink LED—Activate or deactivate the system ID LED. Support —The Dell.com/support website is displayed on a new web browser. Quick Deploy—Perform the initial chassis deployment by using OpenManage Mobile. View Certificate—View the summary of the certificate. Configure an MX7000 chassis To configure an MX7000 chassis: 1. On the chassis dashboard, tap , and tap Configure. 2. Tap Power options.
• • • Create or join a chassis group when a stand-alone chassis is added in OpenManage Mobile. Delete a chassis group when a lead chassis is added in OpenManage Mobile. Leave a chassis group when a member chassis is added in OpenManage Mobile. Creating a group You can create a group by making a chassis a lead chassis of the group. You can also add the settings to the group and add other standalone chassis to the group.
Deleting a group You can delete an existing group. The chassis in the group becomes a stand-alone chassis. Prerequisites to delete a group: • • • Ensure that the chassis is accessible over the network. Ensure that the chassis is a lead chassis. Ensure that the chassis is authenticated with proper permissions. To delete a chassis group: 1. In the Inventory section of OpenManage Mobile home page, perform one of the following: • • Tap Chassis. Tap View All.
Figure 46. Join chassis group 6. Select the appropriate group, and tap Done. The chassis becomes the member of the group. Leaving a group Prerequisites to leave a group: • • • Ensure that the chassis is accessible over the network. Ensure that the chassis is a member of a group. Ensure that the chassis is authenticated with proper permissions. To leave a chassis group: 1. In the Inventory section of OpenManage Mobile home page, perform one of the following: • • Tap Chassis. Tap View All.
Figure 47. Leave chassis group 6. The confirmation message for leaving the group is displayed. Tap Done. The chassis becomes a stand-alone chassis. Configure backup chassis of a group Configure a member chassis to be the backup lead chassis of the group. Ensure that the lead chassis is added by using the network. 1. In the inventory section of the OpenManage Mobile home page, perform one of the following: • • Tap Chassis. Tap View All. Navigate to the lead chassis dashboard.
• • Tap Chassis. Tap View All. Tap the appropriate chassis group. The Chassis Group Dashboard is displayed. You can view the health status of the chassis in the group. Figure 48. Chassis Group dashboard • —Indicates the number of devices or alerts that are in Critical status • —Indicates the number of devices or alerts that are in Warning status • —Indicates the number of devices or alerts that are in Healthy status • —Indicates the number of devices or alerts that are unknown 2.
Figure 49.
7 Monitor an MX7000 chassis by using Augmented Reality By using the Augmented Reality (AR) feature of OMM, you can manage the Dell EMC MX7000 chassis in the data center. Topics: • • • • • Start Augmented Reality on OMM Monitor an MX7000 chassis by using AR Front view of an MX7000 chassis in AR mode Back view of an MX7000 chassis in AR mode Exit the AR mode Start Augmented Reality on OMM Prerequisites to start the AR mode: • Ensure that your mobile device has an Android version 7 and later.
Figure 50. Start AR Monitor an MX7000 chassis by using AR This feature enables you to monitor an MX7000 chassis in the AR mode. In the AR mode, the chassis is identified using the mobile device camera. By using Quick sync 2, you can connect to the chassis and view information related to the chassis. You can view all the information of the chassis by selecting the chassis on the home page. After a successful connection, the health status is displayed on the camera.
Figure 51. Monitor an MX7000 chassis by using AR Front view of an MX7000 chassis in AR mode You can view the health status and log information of each component in the chassis. Prerequisites to view the MX7000 chassis information in the AR mode: • • • This feature is only available in the AR mode. Ensure that OpenManage Mobile is connected to the chassis in the AR mode. For more information, see Monitor an MX7000 chassis by using AR. Ensure to maintain the Quick Sync 2 connection.
Figure 52. Logs Back view of an MX7000 chassis in AR mode You can view the health status and log information of each component in the chassis. Prerequisites to view the MX7000 chassis information in the AR mode: • • • This feature is only available in the AR mode. Ensure that OpenManage Mobile is connected to the chassis in the AR mode. For more information, see Monitor an MX7000 chassis by using AR. Ensure to maintain the Quick Sync 2 connection. To view the details of an MX7000 chassis: 1.
• • • You can view the details of each log. You can tap Logs to view all the hardware logs. By doing this, you exit the AR mode. You can tap each of the details that are available in the upper and lower sections of the page to view the complete information. Exit the AR mode Tap the exit button in the upper left corner. You can also use < button on your mobile device to exit. The OpenManage Mobile home page is displayed.
8 SupportAssist SupportAssist helps you to identify hardware issues and upload this data to Dell EMC Support. The Dell EMC Support creates a case manually for the uploaded SupportAssist data and also contacts you. Topics: • • • iDRAC registration with SupportAssist Storing registration details Uploading the SupportAssist report to Dell EMC support iDRAC registration with SupportAssist To register an iDRAC with SupportAssist: NOTE: Ensure that the setting for storing the registration details is enabled.
Storing registration details The registration details are stored in OpenManage Mobile once a registration is completed successfully. Ensure that the chassis is accessible over the network. To enable or disable the settings: 1. Tap . 2. Tap Settings. 3. Enable or disable Save Contact Registration Data using the toggle switch. NOTE: By default, the Save Contact Registration Data is enabled. Uploading the SupportAssist report to Dell EMC support Ensure that the iDRAC is registered with SupportAssist. 1.
9 Inventory collection The OpenManage mobile Inventory collection feature allows you to scan QR codes to save the systems service tag and MAC address. This inventory can be exported as a XML file. Topics: • • To add a service tag To share the service tag information To add a service tag Ensure that you have pulled out the tag with the QR code information available on the server. 1. Tap . 2. Tap Password Inventory. 3. Tap . The camera permission message is displayed. 4. Tap Allow.
10 Push notifications Push notifications enable OpenManage Mobile to notify you when a subscribed OpenManage Essentials console or OpenManage Enterprise console receives alerts from a monitored device. The notification is displayed in the status bar of your mobile device, similar to notifications that are displayed for messages, downloads, and so on. OpenManage Mobile allows you to configure the type of push notification you want to receive.
11 Using the OpenManage Mobile Password To ensure OpenManage Mobile is secure, you can set a password. You can enable password authentication using the Enable Password option in Settings. NOTE: • • • If the password is lost, OMM cannot recover it. You can provide a hint to remember the password. To view the hint, tap Forgot Password. • You can use the Forgot Password option on the OMM login page to reset OMM. For more information, see Resetting OpenManage Mobile.
Figure 57. Change password 3. Type the current OMM password, new password, reconfirm the new password. Also, you can provide a hint to remember the password. 4. Tap Change. Disabling the OpenManage Mobile password To disable the OpenManage Mobile password: 1. On the OpenManage Mobile home page, tap the overflow menu. 2. In the menu that is displayed, tap Settings. The Settings page is displayed. Figure 58. Settings 3. Use the Enable Password toggle button to enable or disable the password. 4.
• OpenManage Mobile allows five consecutive attempts after which the fingerprint authentication is disabled for approximately one minute. If necessary, you can type the login password to access OpenManage Mobile. You can enable fingerprint authenticated login through one of the following: • • • On successful installation At first-time login From the Settings page NOTE: OpenManage Mobile provides fingerprint authentication access to all the fingerprint registered users.
1. Tap Settings. 2. Tap Lock screen and security > Fingerprints. 3. Touch and hold the fingerprint that you want to delete. 4. Tap Remove.
12 Viewing OpenManage Mobile information This section provides information about viewing the OpenManage Mobile log, Version, End User License Agreement (EULA), OMM Dell Tech Center, Manuals and Documentation, Contact Dell.
Viewing the OpenManage Mobile manuals and documentation To view the OpenManage Mobile manuals and documentation: 1. On the home page, tap . 2. Tap About. The OpenManage Mobile product information is displayed. 3. Tap Manuals and Documentation. The OpenManage Mobile Manuals and Documentation is displayed. Viewing the OpenManage Mobile End User License Agreement and Open-source license To view the OpenManage Mobile EULA that was displayed during the installation: 1. On the home page, tap . 2. Tap About.
13 Sharing feedback You can share your feedback to Dell about OpenManage Mobile. To share your feedback: 1. Start OpenManage Mobile and tap . 2. Tap Send Feedback. The default email application is displayed. 3. Enter your feedback and send the email. You can also email your feedback to om_mobile_feedback@dell.com.
14 Troubleshooting OpenManage Mobile This section provides information required to troubleshoot OpenManage Mobile. Topics: • • • • • • • • • • • • • • • Unable to view BLE enabled servers in Android 7.0 and 7.1.
• • • Verify network configuration: To add an OpenManage Essentials server to OpenManage Mobile, OpenManage Essentials must be available on the specified web port (default 2607) and not stopped by any firewall or other security mechanism. Ensure that VPN and/or wireless network is connected, enabled, and configured. Verify if you are able to connect to the OpenManage Essentials host from your device by using a web browser.
• Incomplete information for devices managed by OpenManage Essentials. Workaround: Ensure that data is correctly inventoried in OpenManage Essentials. For more information, see OpenManage Essentials User’s Guide. Unable to register for push notifications Unable to register for push notifications. Workaround: To register for push notifications from an OpenManage Essentials, perform the following steps: 1. 2. 3. 4. . Tap Tap Settings. Tap Notifications.
Unable to retrieve iDRAC data OpenManage Mobile displays a connection not successful message if you refresh an iDRAC details page multiple times to retrieve data. Workaround: Refresh iDRAC Details page after one minute. If incorrect credentials are entered while adding an iDRAC or while performing power operations on an iDRAC, the iDRAC might disable all incoming requests and appear disabled for some time. For more information about this behavior, see iDRAC User’s Guide.
• • • • • • • • • • • • • • • • • If you have more than 100 devices in the All Devices group, the devices are sorted by health only on the first page. From the next page, you can view the devices but they are not sorted by health. If the SSL encryption is changed, OpenManage Mobile prompts you to set the VNC password. Issue: The pop-up message Quick Sync lost is displayed while performing manual configuration. This is due to an android limitation.
15 Uninstalling OpenManage Mobile To uninstall OpenManage Mobile: NOTE: All the existing data is lost when the OpenManage Mobile is uninstalled. 1. On your mobile device, open the Google Play Store application. NOTE: Ensure that the device is connected to the Internet. 2. Tap the menu icon, and tap My apps and games. 3. Tap the OMM application. 4. Tap Uninstall.
16 Related documents and resources Other documents you may need You can find the following documents on the Dell EMC Support website at www.dell.com/OpenManageManuals: • • • • Dell EMC OpenManage Essentials version 2.5 User’s Guide Integrated Dell Remote Access Controller 9 User’s Guide Dell EMC OpenManage Enterprise Version 3.
• • Virtualization Solutions • Operating Systems • Support 4. To view a document, click the required product and then click the required version. Using search engines: • 82 Type the name and version of the document in the search box.
A Identifying the generation of your Dell EMC PowerEdge server To cover a range of server models, the PowerEdge servers are now be referred to using the generic naming convention and not their generation. This topic explains how to identify the generation of a PowerEdge server that are referred to using the generic naming convention. Example: The R740 server model is a rack, two processor system from the 14th generation of servers with Intel processors.
