Users Guide
BIOS attributes not shown in the manual conguration
page
BIOS attributes are hidden in the OpenManage Mobile automatically when the server is in the not-ready state because BIOS conguration
tasks fail when the Lifecycle Controller is in this state.
Workaround: Ensure that all the jobs are completed and the system is not booted to F10, and try again.
Known issues
• Issue: First-time launch of Remotix from OMM fails.
Workaround: Traverse to OMM and launch the app again.
• OpenManage Mobile fails to connect using Quick Sync 2 wirelessly, if the device WiFi frequency is set to 5.0 GHz. iDRAC supports only
2.4 GHz frequency band for direct WiFi.
• OpenManage Mobile does not provide the appropriate output logs for the following RACADM commands:
a storage get controllers -o
b storage get enclosures -o
c raid get controller
d raid get pdisks -o
e lclog
A message Command Succesful is displayed, which is not the expected output.
• To receive alert notications in OpenManage Mobile on iOS, you must have a Apple account that is registered on the device.
• If you try to connect to a network that was
• Unsupported device:
– Sony Xperia Tablet Z (SGP321 TABLET Z)
• Issue: User is prompted to enter the wireless password for saved networks.
Workaround: To connect to the saved network, you can try any one of the following steps:
– Close and restart the settings application. Try to connect to the wireless network.
– Restart the WiFi on your device.
– Cancel the password prompt and retry the connection until it gets connected.
• Issue: Unable to power on a server if the KG key value in the RAC GUI page is set to a nondefault value.
For iDRAC shown in OpenManage Essentials and OpenManage Enterprise, OpenManage Mobile does not perform the operation with
nondefault values.
• If you have more than 100 devices in the All Devices group, the devices are sorted by health only on the rst page. From the next page,
you can view the devices but they are not sorted by health.
• Issue: The pop-up message Quick Sync lost is displayed while performing manual conguration.
This is due to an android limitation. You see this message when the bluetooth connection is dropped. It connects automatically and this
does not interrupt the conguration process.
• Issue: When you delete a server added by using quick sync 2 and try to scan again for the same server, it not displayed on the scan
page.
Workaround: Close the OpenManage Mobile application and relaunch it to view the deleted server on the scan page.
• You are prompted to check the certicate every time, if you are connecting to a secured network.
• OpenManage Mobile displays only 100 LC log entries under WSMAN added devices and 10 LC log entries under BLE added devices.
This is a known issue.
• OpenManage Mobile oine data cache is lost if the phone is rebooted or if OpenManage Mobile is inactive for long periods.
• While turning o the server, ensure that Titan quick sync is active. If Titan quick sync is inactive, all Titan quick sync features is disabled.
To enable titan quick sync 2 again, you must press the quick sync button on the server.
Troubleshooting OpenManage Mobile
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