Users Guide
Unable to receive push notications
Unable to receive push notications if OpenManage Essentials is re- installed by retaining the same database as an earlier OpenManage
Essentials installation.
Workaround: Add the OME again to OpenManage Mobile to receive push notications.
Delay in receiving push notications
• Either alert notication is not received, or there is a delay of several hours in receiving alerts.
Workaround:
– Verify OpenManage Essentials operation: Ensure that OpenManage Essential is receiving alerts, and it is successfully transmitting
the alerts to the Dell Message Forwarding Service. For more information about transmitting alerts from OpenManage Essentials to
the Dell Message Forwarding Service, see OpenManage Essentials User’s Guide. During normal operation, it takes up to two
minutes for the alerts to transmit from OpenManage Essentials to Dell Message Forwarding Service.
– Understand provider limitations: The Dell Message Forwarding Service uses provider notications services including Apple Push
Notication. Apple imposes a notication limitation on a per device and per application basis. If your alert notications are more than
100 per day, select a more specic lter to reduce the number of alerts that are transmitted to your mobile device.
– Verify phone network connectivity: Push notication requires an Internet connection on your phone or a wireless connection (that
may not be available in certain areas, such as remote locations and places with poor signal).
Carriers, Internet service providers, and networking equipment may end the connection to Apple servers if your mobile device is
inactive. Notications cannot be received until the connection is restored.
• A message is displayed in OpenManage Essentials if it is unable to communicate with a specic device as it is not registered.
Workaround: If OpenManage Mobile is backed-up and restored on to your mobile device, the APN registration token may need to be
refreshed. Go to the Settings page and tap Refresh to reinstall the APN token. You must have an Internet connection for this request
to be successful.
NOTE
: If you refresh the APN token, edit the connections of all the OpenManage Essentials added and resubscribe to the
alert lters.
Unable to retrieve iDRAC data
OpenManage Mobile displays a connection not successful message if you refresh an iDRAC details page multiple times to retrieve data.
Workaround: Refresh iDRAC Details page after one minute.
If incorrect credentials are entered while adding an iDRAC or while performing power operations on an iDRAC, the iDRAC might disable all
incoming requests and appear disabled for some time. For more information about this behavior, see iDRAC User’s Guide. iDRAC will be
enabled after some time. Wait till the iDRAC is enabled, and then retry the operation with correct credentials.
VNC connection failed!
Error message “VNC connection failed!” is displayed when you attempt to launch RDP session for an iDRAC if VNC RDP session is already
running or if another active bVNC session is running on a dierent mobile device for the same iDRAC because iDRAC VNC only supports
one connection at a time. You cannot connect to the same iDRAC using any instance of a VNC client, whether from the same mobile
device or a dierent device.
Workaround: Reset the iDRAC to establish the connection.
82
Troubleshooting OpenManage Mobile