Users Guide
Troubleshooting OpenManage Mobile
This section provides information required to troubleshoot OpenManage Mobile.
Topics:
• Unable to add OpenManage Essentials to OpenManage Mobile
• Unable to add OpenManage Enterprise to OpenManage Mobile
• Unable to add iDRAC to OpenManage Mobile
• Slow data retrieval
• Incomplete device information
• Unable to register for push notications
• Unable to receive push notications
• Delay in receiving push notications
• Unable to retrieve iDRAC data
• VNC connection failed!
• BIOS attributes not shown in the manual conguration page
• Known issues
Unable to add OpenManage Essentials to
OpenManage Mobile
If you are unable to add an OpenManage Essentials to OpenManage Mobile, you can try the following workarounds:
Workarounds:
• Verify network conguration: To add an OpenManage Essentials server to OpenManage Mobile, OpenManage Essentials must be
available on the specied web port (default 2607) and not stopped by any rewall or other security mechanism. Ensure that VPN
and/or wireless network is connected, enabled, and congured. Verify if you are able to connect to the OpenManage Essentials host
from your device by using a web browser.
• Verify credentials: Ensure that the user name and password are correct to log in to the remote system. If you use domain credentials,
ensure that the domain name is entered in the correct format supported by your directory server (such as companyname or
companyname.com).
• Verify OpenManage Essentials version: OpenManage Mobile requires the latest OpenManage Essentials version 2.5 and above.
Unable to add OpenManage Enterprise to
OpenManage Mobile
If you are unable to add an OpenManage Enterprise to OpenManage Mobile, you can try the following workarounds:
Workarounds:
• Verify network conguration: To add an OpenManage Enterprise to OpenManage Mobile, OpenManage Enterprise must not stopped
by any rewall or other security mechanism. Ensure that VPN and/or wireless network is connected, enabled, and congured. Verify if
you are able to connect to the OpenManage enterprise from your device by using a web browser.
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