Users Guide

SupportAssist

SupportAssist helps the user to identify hardware issues and upload this data to Dell EMC Support. The Dell EMC Support creates a case

manually for the uploaded SupportAssist data and also contacts the user.

Topics:

• iDRAC registration with SupportAssist

• Storing registration details

• Uploading the SupportAssist report to Dell EMC support

iDRAC registration with SupportAssist

To register an iDRAC with SupportAssist:

NOTE: Ensure that the setting for storing the registration details is enabled. For more information, see Storing registration

details.

1 On the OpenManage Mobile home page, tap the appropriate iDRAC console.

2 Tap Registration Required.

The SupportAssist Registration page is displayed.

NOTE

: The register option is enabled only if the iDRAC is not registered.

3 Read the details, and tap Next.

The End User License Agreement is displayed.

NOTE

: For successful registration, ensure that the iDRAC Service Module is installed on the server.

Figure 55. SupportAssist registration

4 Read the terms in the agreement, and accept the agreement by selecting the check box.

5 Tap Next.

SupportAssist 67