Users Guide

Exit the AR mode.............................................................................................................................................................66
8 SupportAssist.............................................................................................................................................. 67
iDRAC registration with SupportAssist .........................................................................................................................67
Storing registration details ............................................................................................................................................. 68
Uploading the SupportAssist report to Dell EMC support..........................................................................................68
9 Inventory collection..................................................................................................................................... 70
To add a service tag.........................................................................................................................................................70
To share the service tag information............................................................................................................................. 70
10 Push notications....................................................................................................................................... 71
Viewing alerts using push notications.......................................................................................................................... 71
11 Using the OpenManage Mobile Password................................................................................................... 72
Changing the OpenManage Mobile password............................................................................................................. 72
Disabling the OpenManage Mobile password...............................................................................................................74
Using ngerprint to log in................................................................................................................................................ 74
Enabling or disabling ngerprint authentication from the Settings page............................................................75
Managing ngerprints......................................................................................................................................................75
Adding a ngerprint................................................................................................................................................... 75
Renaming a ngerprint..............................................................................................................................................75
Deleting a ngerprint................................................................................................................................................. 75
12 Viewing OpenManage Mobile information...................................................................................................77
Viewing the OpenManage Mobile application log........................................................................................................ 77
Viewing the OpenManage Mobile application version.................................................................................................77
Viewing the OpenManage Mobile TechCenter page................................................................................................... 77
Viewing the OpenManage Mobile manuals and documentation................................................................................ 78
Viewing the OpenManage Mobile End User License Agreement and Open-source license.................................. 78
13 Sharing feedback........................................................................................................................................79
14 Troubleshooting OpenManage Mobile ........................................................................................................80
Unable to add OpenManage Essentials to OpenManage Mobile.............................................................................. 80
Unable to add OpenManage Enterprise to OpenManage Mobile .............................................................................80
Unable to add iDRAC to OpenManage Mobile..............................................................................................................81
Slow data retrieval............................................................................................................................................................ 81
Incomplete device information........................................................................................................................................ 81
Unable to register for push notications........................................................................................................................81
Unable to receive push notications..............................................................................................................................82
Delay in receiving push notications..............................................................................................................................82
Unable to retrieve iDRAC data....................................................................................................................................... 82
VNC connection failed!................................................................................................................................................... 82
BIOS attributes not shown in the manual conguration page....................................................................................83
Known issues....................................................................................................................................................................83
Contents
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