Dell EMC OpenManage Mobile Version 3.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2014 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 About OpenManage Mobile............................................................................................................................ 7 What is new in this release................................................................................................................................................7 Key features of OpenManage Mobile (OMM)................................................................................................................
Viewing hardware logs of an iDRAC........................................................................................................................ 39 Viewing firmware details of an iDRAC.....................................................................................................................39 Viewing network details of an iDRAC......................................................................................................................40 Viewing health status of an iDRAC..........
Exit the AR mode.............................................................................................................................................................66 8 SupportAssist.............................................................................................................................................. 67 iDRAC registration with SupportAssist .........................................................................................................................
15 Uninstalling OpenManage Mobile............................................................................................................... 85 16 Related documents and resources.............................................................................................................. 86 Other documents you may need....................................................................................................................................86 Contacting Dell......................................
1 About OpenManage Mobile OpenManage Mobile is a systems management application that enables you to monitor your data center from an iOS mobile device. OpenManage Mobile enables you to add one or more OpenManage Essentials consoles and/or Integrated Dell Remote Access Controllers (iDRACs) 7 or later and/or OpenManage Enterprise consoles and/or Chassis.
2 Setting up OpenManage Mobile This chapter provides information about installing and starting OpenManage Mobile. Topics: • Installing OpenManage Mobile • Starting OpenManage Mobile • Viewing OpenManage Mobile home page • Demo Mode • Configuring analytics settings • Resetting OpenManage Mobile Installing OpenManage Mobile Prerequisites to install OpenManage Mobile: • Ensure that you have iOS version 11 or later, on your mobile device.
Figure 1. Diagnostics and Usage 4 The PASSWORD SETTINGS page is displayed. Figure 2. Password settings 5 Complete one of the following based on your preference: • To set the authentication type for OpenManage Mobile: 1 For password authentication, type a password and reconfirm the password. 2 If you also want to use your fingerprint to log in, select Use fingerprint to authenticate. NOTE: – The Use fingerprint to authenticate option is displayed only on devices with a fingerprint sensor.
• Continue to OpenManage Mobile: To open the OpenManage Mobile home page. The OpenManage Mobile home page is displayed. Logging in by using fingerprint authentication Fingerprint authentication must be enabled in OpenManage Mobile to log in using your registered fingerprint. To log in using fingerprint authentication: 1 Start OpenManage Mobile. The Login to OMM page is displayed. Figure 3. Login to OMM 2 Swipe your registered fingerprint on the fingerprint sensor.
Figure 4. Home page NOTE: • To add an OpenManage Essentials console, see Adding OpenManage Essentials. • To add an iDRAC, see Adding iDRAC. • To add a Chassis, see Adding an MX7000 Chassis. • To add an OpenManage Enterprise console, see Adding OpenManage Enterprise. Navigation menu The navigation menu helps you to quickly go to various pages. The following are the navigation options: Figure 5.
• Templates—Allows you to manage templates by creating, editing, and deleting. • IP Pools—Allows you to specify a range of IP for template deploy using OpenManage Mobile. • Task Manager—Allows you to view the actions that are performed in OpenManage Mobile. • App Log—Displays the application log severity and details. • Password Inventory—Extract the service tag, MAC address, and password details using the QR code available on the server.
To reset OpenManage Mobile: 1 You can perform one of the following: • On the OpenManage Mobile login page, tap Forgot Password, and then tap Reset OpenManage Mobile app. • On the OpenManage Mobile home page, do the following: – Tap the Navigation menu icon. – Tap Settings. 2 – Tap Reset OpenManage Mobile. The Are you sure? pop-up message is displayed. 3 Tap Yes to reset OpenManage Mobile application. The Confirm Reset pop-up message is displayed. 4 Tap Reset.
3 Managing OpenManage Essentials console This section provides information you require to add, edit, or delete an OpenManage Essentials console in OpenManage Mobile.
Figure 6. Adding OpenManage Essentials (phone view) Figure 7. Adding OpenManage Essentials (tablet view) 6 To save the connection details, tap Submit. The OpenManage Essentials SSL certificate is displayed. 7 Tap Yes to accept the certificate and save the OpenManage Essentials console. 8 On the Set Alert Subscription page, select the appropriate alert filter for push notifications and tap Save. NOTE: • To set a custom alert filter, see OpenManage Essentials User's Guide available at www.dell.
Viewing OpenManage Essentials dashboard To view the OpenManage Essentials dashboard: 1 On the OpenManage Mobile home page, tap the appropriate OpenManage Essentials console. The appropriate OpenManage Essentials dashboard is displayed. Figure 8. OpenManage Essentials dashboard 2 • —indicates the number of devices or alerts that are critical. • —indicates the number of devices or alerts that are with warning status. • —indicates the number of devices or alerts that are healthy.
Refreshing OpenManage Mobile data for OpenManage Essentials To refresh the information displayed in OpenManage Mobile: Touch and swipe down on any page. Viewing devices in an OpenManage Essential console To view the devices of an OpenManage Essential console: 1 On the OpenManage Mobile home page, tap the appropriate OpenManage Essentials console. 2 In the OpenManage Essentials dashboard, tap Devices. The All Devices page is displayed. Figure 9.
Figure 10. Device details 4 Tap Software Details to view the software details of the device, tap Hardware Log to view the hardware log, tap Device Alerts to view the alerts, and tap Warranty to view warranty information of the device. 5 Tap and tap Quick Resource Locator to access the Dell Quick Resource Locator website. Viewing software details To view the software details: • On the Device Details page, tap Software details.
The Dell Quick Resource Locator website is displayed in a new web browser. NOTE: An Internet connection is required to access the Dell Quick Resource Locator website. Viewing alerts in OpenManage Essentials To view the alerts in OpenManage Essentials: 1 On the OpenManage Mobile home page, tap the OpenManage Essentials console that you want to view alerts for. 2 Tap Alerts. NOTE: • You can filter the alerts by using the drop-down menu available on the top of the Alerts page.
Figure 12. Alerts and Alerts Details (tablet view) You can forward, acknowledge, or delete an alert. NOTE: Alerts can be filtered using Filter option. Performing an action on multiple alerts To perform an action on multiple alerts: 1 On the OpenManage Essentials Console page, tap Alerts. The Alerts page is displayed. 2 Select multiple alerts by selecting the check box on the left of each alert.
Sharing an alert To share an alert: 1 On the Alert Details page, tap 2 Select the option that you want to use to share the alert details. to share an alert. Figure 13. Alert sharing options Deleting an alert To delete an alert: 1 On the Alert Details page, tap Delete to delete an alert.
Figure 14. Deleting alerts 2 In the Delete Confirmation box, tap Yes to confirm. The alert is deleted, and you are returned to the Alerts list page. Editing connection details of an OpenManage Essentials console To edit the connection details of the OpenManage Essentials console: 1 Perform one of the following: a b Tap the OpenManage Essentials console that you want to edit, tap , and tap Edit Connection. Swipe the appropriate OpenManage Essentials to the left, and tap Edit.
NOTE: If OpenManage Mobile is unable to contact the OpenManage Essentials server when the console is deleted, the OpenManage Essentials server retains the device in its mobile subscribers list until it is manually deleted. For more information about deleting a mobile subscriber, see OpenManage Essentials User's Guide. 2 The Delete Confirmation page is displayed. 3 Tap Yes. The OpenManage Essentials console is deleted from OpenManage Mobile.
4 Managing OpenManage Enterprise This section provides information you require to add, edit, or delete an OpenManage Enterprise console in OpenManage Mobile.
Figure 16. Adding OpenManage Enterprise (phone view) Figure 17. Adding OpenManage Enterprise (tablet view) 6 To save the connection details, tap Submit. The OpenManage Enterprise SSL certificate is displayed. 7 Tap Yes to accept the certificate and save the OpenManage Enterprise console. 8 On the Set Alert Subscription page, select the appropriate alert filter for push notifications and tap Save. NOTE: • To set a custom alert filter, see OpenManage Enterprise User’s Guide available at www.dell.
Viewing OpenManage Enterprise dashboard To view the OpenManage Enterprise dashboard: 1 On the OpenManage Mobile home page, tap the appropriate OpenManage Enterprise console. The appropriate OpenManage Enterprise dashboard is displayed. Figure 18. OpenManage Enterprise dashboard 2 • —indicates the number of devices or alerts that are critical. • —indicates the number of devices or alerts that are with warning status. • —indicates the number of devices or alerts that are healthy.
Refreshing OpenManage Mobile data for OpenManage Enterprise To refresh the information displayed in OpenManage Mobile: Touch and swipe down on any page. Viewing devices in an OpenManage Enterprise console To view the devices by health of an OpenManage Enterprise console: 1 On the OpenManage Mobile home page, tap the appropriate OpenManage Enterprise console. 2 In the OpenManage Enterprise dashboard, tap Devices. The All Devices page is displayed. Figure 19.
Figure 20.
NOTE: An internet connection is required to view the warranty information. Accessing Dell Quick Resource Locator website To access the Dell QRL website: • Tap on the Device Details page and then tap Quick Resource Locator. The Dell Quick Resource Locator website is displayed in a new web browser. NOTE: An internet connection is required to access the Dell Quick Resource Locator website.
Figure 22. Alerts and Alerts Details (tablet view) You can forward, acknowledge, or delete an alert. NOTE: Alerts can be filtered using Filter option. Performing an action on multiple alerts To perform an action on multiple alerts: 1 On the OpenManage Enterprise Console page, tap Alerts. The Alerts page is displayed. 2 Select multiple alerts by selecting the check box on the left of each alert.
Sharing an alert To share an alert: 1 On the Alert Details page, tap 2 Select the option you want to use to share the alert details. to share an alert. Figure 23. Alert sharing options Deleting an alert To delete an alert: 1 On the Alert Details page, tap Delete to delete an alert.
Figure 24. Deleting alerts 2 In the Delete Confirmation box, tap Yes to confirm. The alert is deleted, and you are returned to the Alerts list page. Editing connection details of an OpenManage Enterprise console To edit the connection details of the OpenManage Enterprise console: 1 Perform one of the following: a b Tap the OpenManage Essentials console that you want to edit, tap , and tap Edit Connection. Swipe the appropriate OpenManage Essentials to the left, and tap Edit.
NOTE: If OpenManage Mobile is unable to contact the OpenManage Enterprise server when the console is deleted, the OpenManage Enterprise server retains the device in its mobile subscribers list until it is manually deleted. For more information about deleting a mobile subscriber, see OpenManage Enterprise User’s Guide. 2 The Delete Confirmation page is displayed. 3 Tap Yes. The OpenManage Enterprise console is deleted from OpenManage Mobile.
5 Managing iDRAC This section provides information you require to add, edit, or delete an iDRAC in OpenManage Mobile.
Figure 26. Add iDRAC (phone view) Figure 27. Add iDRAC (tablet view) 7 To save the connection details, tap Submit. The iDRAC SSL certificate is displayed. 8 Tap Yes to accept the certificate and save the iDRAC. The iDRAC Details page is displayed. Adding multiple iDRACs using a network This feature enables you to add multiple iDRACs using a network. NOTE: You can add multiple iDRACs only if the username and password is the same. To add multiple iDRACs: 1 Start OpenManage Mobile.
2 If applicable, type the OpenManage Mobile password and tap Login. OpenManage Mobile home page is displayed. 3 Tap on the upper right corner. The Add page is displayed. 4 Tap Server, and tap Next. The Add server page is displayed. 5 Tap Add via Network, and tap Next. 6 You can add all the iDRACs in the range using a * for the last octet. For example, 192.168.0. or you can type the start and end range of the iDRACs in the last octet that is separated by a dash in the IP/Hostname, for example, 192.
The Add server page is displayed. 3 Tap Add via Quick Sync 2, and tap Next. A video on how to enable the bluetooth connection is displayed. 4 Tap Next. You are prompted to enable access to the location and bluetooth. 5 Tap Allow. NOTE: Go to Settings to enable the bluetooth or location. 6 Select the appropriate server, and tap next. You can use the Blink LED option to identify the chassis. The certificate acceptance page is displayed. 7 Tap Yes to proceed.
Figure 29. iDRAC dashboard (phone view) Figure 30. iDRAC dashboard (tablet view) 2 You can view the following detail and status: • Hardware Logs- View the hardware logs. • Firmware Details- View the firmware details. • Network Details- View the network details. • Hardware Inventory- View the Hardware Inventory. You can view the Memory and CPU details. • Health Status- View the health status. • Warranty Information- View the warranty information.
Viewing hardware logs of an iDRAC To view the hardware logs of an iDRAC: 1 In the iDRAC Details page, tap Hardware Logs. The logs page is displayed. 2 Select System Event Log or Lifecycle Log from the list that is displayed. 3 Tap the appropriate log entry for additional details. Figure 31. Hardware logs NOTE: Retrieving hardware logs may take a few minutes. Viewing firmware details of an iDRAC To view the firmware details of an iDRAC: • In the iDRAC Details page, tap Firmware Details.
Figure 32. Firmware details Viewing network details of an iDRAC To view the network details of an iDRAC: In the iDRAC Details page, tap Network Details. The Network Details page is displayed. Figure 33. Network details Viewing health status of an iDRAC To view the health status of an iDRAC: • In the iDRAC Details page, tap Health Status.
The Health Status page is displayed with the Temperature and Power values. Figure 34. Health status Viewing the warranty information of an iDRAC To view the warranty information of an iDRAC: • In the iDRAC Details page, tap Warranty Information. The warranty information of the server is displayed. NOTE: An internet connection is required to view the warranty information.
4 Tap Share Report to share the generated report using an email application. Sharing iDRAC Details To share the iDRAC details: 1 On the OpenManage Mobile home page, tap the appropriate iDRAC console. The iDRAC dashboard is displayed. 2 Navigate to the details page you want to share. For example, tap Hardware Log, Firmware Details, Network Details, or Health Status. 3 Tap to share the details using a preferred application.
Figure 36. VNC configuration confirmation NOTE: • Check the Use Secure Tunnel check box when the encryption is set to 128-bit or more in iDRAC. • If the iDRAC does not support remote desktop or if there is no remote desktop password set, bVNC displays an error message that it cannot connect to the remote desktop.
The iDRAC Details page is displayed. 1 Tap . 2 Tap Edit Credentials. 2 3 Tap Delete Device. The Delete Confirmation message is displayed. 3 Tap Yes. The iDRAC is deleted from OpenManage Mobile. RACADM Commands RACADM Commands NOTE: Only users with iDRAC configure privileges can modify the settings. RACADM Commands enables you to run predefined commands. The generic GET and SET sub commands are used to configure and retrieve the objects.
• Custom Command - You can manually type a RACADM command to perform any server operation. The available report is displayed. Figure 37. RACADM Commands Device inventory You can view the following device inventory information of a server (iDRAC connection), an OpenManage Essentials, or an OpenManage Enterprise— managed device. Table 1.
Editing the BIOS configuration To view the BIOS information: 1 On the OpenManage home page, tap the appropriate device. 2 Tap . 3 Tap Configure. The Configure Server page is displayed. 4 Tap Manual Configuration, and tap Next. 5 Tap BIOS Configuration to view the BIOS tasks. You can edit or view the BIOS configurations. NOTE: A reboot is required to apply the BIOS changes. The changes reflect upon successful reboot.
The iDRAC System ID LED options are displayed. 4 Tap one of the following options to activate or deactivate the System ID LED: • Blink 4 minutes • Blink Indefinitely • Stop Blinking Figure 38. Blink LED options (phone view) Figure 39.
AutoConfiguration using XML configuration file AutoConfiguration using XML configuration file You can utilize the XML configuration file in OpenManage Mobile. The XML file can be accessed from the shared network folder. The XML files are configured uniquely using the DHCP sever. The available DHCP Provisioning options are: • Enable once • Enable once after reset • Enable always NOTE: This option is available only for servers with iDRAC Enterprise license.
Figure 40. Configure Server Creating a Deployment template NOTE: The Template deploy option is available only for 14G servers. To create a deployment template in OpenManage Mobile: 1 Tap from the OpenManage Mobile home page. 2 Tap Templates. 3 Tap Add. The Template Configuration page is displayed. Figure 41. Template Configuration 4 Enter the appropriate configuration and Tap Save. The created template is displayed on the Manage Templates page.
Applying a Deployment template • Ensure Quick Sync 2 is enabled and the access is set to read/write. • You have to be within the BLE signal range to complete the deployment. To deploy a template in OpenManage Mobile: 1 Tap from the OpenManage Mobile home page. 2 Tap Configure. 3 Select the appropriate servers. 4 Tap Next. The Configure Server page is displayed. Auto Config and Confguration Method. 5 In Configuration Method, tap Template-based Configuration , and tap Next.
Figure 42. Diagnostics 4 To view the real-time status, tap one of the Visual Diagnostics options. • OS Screen Preview • Last Crash Screen • Last Boot Video • Last Crash Video • SupportAssist Collection NOTE: – If the file takes a long time to download due to the size of the download, you can cancel the message and view the progress in the Task Manager. 5 – Alternatively, the reports can be generated using WSMAN or Quick Sync over WiFI.
6 Managing an MX7000 chassis This section provides information you require to add, edit, or delete an MX7000 chassis in OpenManage Mobile. A chassis is a combination of sleds, storage enclosures, fan slots and power units. A chassis allows you to view the details in a chassis enclosure.
Figure 43. Adding an MX7000 Chassis using Quick Sync 2 NOTE: You are prompted to enable access to the location and camera when you start OpenManage Mobile for the first time after an installation or upgrade. 5 Tap Add via Quick Sync 2, and tap Next. A video on how to enable the bluetooth connection is displayed. 6 Tap Next. 7 Select the chassis that you want to add, and tap Next. You can use the Blink LED option to identify the chassis.
Figure 44. Adding an MX7000 Chassis using Quick Sync 2 (tablet view) NOTE: The connection status of the chassis is displayed on the bottom banner and on the chassis LCD display. The newly added Chassis is displayed on the home page. Adding an MX7000 Chassis using a network To add an MX7000 Chassis using a network: 1 Start OpenManage Mobile. 2 If applicable, type the OpenManage Mobile password, and tap Login. The OpenManage Mobile home page is displayed.
Figure 45. Adding Chassis using a network(phone view) 7 To save the connection details, tap Submit. The Chassis dashboard is displayed. Viewing an MX7000 Chassis dashboard To view the MX7000 Chassis dashboard: 1 On the OpenManage Mobile home page, tap the appropriate Chassis console. The Chassis dashboard is displayed. Figure 46.
Figure 47.
The chassis is reconnected. Deleting an MX7000 chassis To delete an MX7000 chassis from OpenManage Mobile: 1 On the OpenManage Mobile home page, perform one of the following steps: • Swipe the appropriate device to the left, and tap Delete. • Tap the chassis that you want to edit. 1 Tap . 2 Tap Edit Credentials. 2 3 Tap Delete Device. The Delete Confirmation message is displayed. 3 Tap Yes. The chassis is deleted from OpenManage Mobile.
Managing IOMs To manage IOMs: 1 Select IOM from the Inventory page of the chassis. 2 You can view the Health Status and the Logs of the IOMs. 3 You can view the following Health Status: • Network IOM • Storage IOM Tap each IOM to view the details. 4 You can view the following options for all the network and storage IOMs from the toolbar: • Share- To share the inventory details of the IOM. • Power options- To perform power tasks on IOM.
The Chassis Dashboard is displayed. 2 Tap . 3 Tap Configure. 4 Tap Chassis Group Configuration, and tap Next. 5 Tap Create Chassis Group, and tap Next. 6 Enter a Group Name and Group Description, and tap Next. NOTE: Ensure that the group name does not contain space or special characters. Figure 48. Create chassis group 7 Select the appropriate onboarding permissions, and tap Next. 8 Select the configuration settings that you want to propagate to the group members. 9 Tap Next.
The Chassis Dashboard of the lead chassis is displayed. 4 Tap . 5 Tap Configure. The Configuration page is displayed. 6 Tap Chassis Group Configuration. 7 Tap Next. 8 Tap Delete Chassis Group, and tap Next. 9 The delete confirmation message is displayed. Tap Done. The chassis group is deleted. Joining a group Prerequisites to join a group: • Ensure that the chassis is accessible over the network. • Ensure that the chassis is a stand-alone chassis.
Leaving a group Prerequisites to leave a group: • Ensure that the chassis is accessible over the network. • Ensure that the chassis is a member of a group. • Ensure that the chassis is authenticated with proper permissions. To leave a chassis group: 1 On the OpenManage Mobile home page, tap the appropriate chassis console. The Chassis Dashboard is displayed. 2 Tap . The Chassis Settings page is displayed. 3 Tap Configure. The Configuration page is displayed.
• Ensure that the chassis is accessible over the network. • Ensure that the chassis is a lead chassis. The following are the constraints when viewing the member chassis details: • OpenManage Mobile does not show the current networking details (LAN, IPv4, IPv6) of the chassis. • OpenManage Mobile does not support configuring network details (LAN, IPv4, IPv6) of the chassis. • OpenManage Mobile does not support configuring root credentials of the chassis.
7 Monitor an MX7000 chassis by using Augmented Reality By using the Augmented Reality (AR) feature of OMM, you can manage the Dell EMC MX7000 chassis in the data center. Topics: • Start Augmented Reality on the OMM • Monitor an MX7000 chassis by using AR • View MX7000 chassis details in AR mode • Exit the AR mode Start Augmented Reality on the OMM Prerequisites to start the AR mode: • Ensure that your mobile device supports the AR feature.
Figure 52. Start AR Monitor an MX7000 chassis by using AR This feature enables you to monitor an MX7000 chassis in the AR mode. In the AR mode, the chassis is identified using the mobile device camera. By using Quick sync 2, you can connect to the chassis and view information related to the chassis. You can view all the information of the chassis by selecting the chassis on the home page. After a successful connection, the health status is displayed on the camera.
3 2 To successfully connect to the chassis, see step 5 of Adding an MX7000 Chassis using Quick Sync 2. The OpenManage Mobile displays the health status and Service Tag of the chassis, fans, power supplies, compute sleds, and storage sleds. To view the chassis dashboard, tap Chassis Details. Figure 53. Monitor an MX7000 chassis by using AR View MX7000 chassis details in AR mode You can view the health status and log information of each component in the chassis.
Figure 54. Logs Exit the AR mode Tap the exit button in the upper left corner. The OpenManage Mobile home page is displayed.
8 SupportAssist SupportAssist helps the user to identify hardware issues and upload this data to Dell EMC Support. The Dell EMC Support creates a case manually for the uploaded SupportAssist data and also contacts the user.
6 Enter the contact and shipping information. You can use Clear all to clear all the data and populate the correct information. 7 Tap Next. 8 The registration is completed successfully. Tap Done. Storing registration details The registration details are stored in OpenManage Mobile once a registration is completed successfully. Ensure that the chassis is accessible over the network. To enable or disable the settings: 1 Tap . 2 Tap Settings.
Figure 56.
9 Inventory collection The OpenManage mobile Inventory collection feature allows you to scan QR codes to save the systems service tag and MAC address. This inventory can be exported as a XML file. Topics: • To add a service tag • To share the service tag information To add a service tag Ensure that you have pulled out the tag with the QR code information available on the server. 1 Tap . 2 Tap Password Inventory. 3 Tap . The camera permission pop-up message is displayed. 4 Tap Allow.
10 Push notifications Push notifications enable OpenManage Mobile to notify you when a subscribed OpenManage Essentials console or OpenManage Enterprise console receives alerts from a monitored device or when a task is complete in OpenManage Essentials. The notification is displayed in the status bar of your mobile device, similar to notifications that are displayed for messages, downloads, and so on. OpenManage Mobile allows you to configure the type of push notification you want to receive.
11 Using the OpenManage Mobile Password To ensure OpenManage Mobile is secure, you can set a password. You can enable password authentication using the Enable Password option in Settings. NOTE: • OpenManage Mobile cannot recover your password if it is lost. You can use the Forgot Password option on the OpenManage Mobile login page to reset OpenManage Mobile. For more information, see Resetting OpenManage Mobile.
Figure 57. Change password (phone view) Figure 58. Change password (tablet view) 3 Type the current OpenManage Mobile password, new password, reconfirm the new password. 4 Tap Save.
Disabling the OpenManage Mobile password To disable the OpenManage Mobile password: 1 On the OpenManage Mobile home page, tap the overflow menu. 2 In the menu that is displayed, tap Settings. The Settings page is displayed. Figure 59. Settings 3 Use the Enable Password toggle button to enable or disable the password. 4 Enter the current password in the pop-up message, and tap Confirm to disable the password.
Enabling or disabling fingerprint authentication from the Settings page NOTE: You can enable or disable fingerprint authentication from the setting menu. 1 Tap 2 Tap Settings. . 3 Use the toggle button to enable or disable touch ID. Managing fingerprints You should enroll your fingerprint in your device to enable the fingerprint authentication for OpenManage Mobile. NOTE: You must set a pattern, PIN, or password to protect your fingerprints.
4 Tap Remove.
12 Viewing OpenManage Mobile information This section provides information about viewing the OpenManage Mobile log, Version, End User License Agreement (EULA), OMM Dell Tech Center, Manuals and Documentation, Contact Dell.
Viewing the OpenManage Mobile manuals and documentation To view the OpenManage Mobile manuals and documentation: 1 On the home page, tap 2 Tap About. . The OpenManage Mobile product information is displayed. 3 Tap Manuals and Documentation. The OpenManage Mobile Manuals and Documentation is displayed. Viewing the OpenManage Mobile End User License Agreement and Open-source license To view the OpenManage Mobile EULA that was displayed during the installation: 1 On the home page, tap 2 Tap About. .
13 Sharing feedback You can share your feedback to Dell about OpenManage Mobile. To share your feedback: 1 Start OpenManage Mobile and tap 2 Tap Send Feedback. . The default email application is displayed. 3 Enter your feedback and send the email. You can also email your feedback to om_mobile_feedback@dell.com.
14 Troubleshooting OpenManage Mobile This section provides information required to troubleshoot OpenManage Mobile.
• Verify credentials: Ensure that the user name and password are correct to log in to the remote system. If you use domain credentials, ensure that the domain name is entered in the correct format supported by your directory server (such as companyname or companyname.com).
Unable to receive push notifications Unable to receive push notifications if OpenManage Essentials is re- installed by retaining the same database as an earlier OpenManage Essentials installation. Workaround: Add the OME again to OpenManage Mobile to receive push notifications. Delay in receiving push notifications • Either alert notification is not received, or there is a delay of several hours in receiving alerts.
BIOS attributes not shown in the manual configuration page BIOS attributes are hidden in the OpenManage Mobile automatically when the server is in the not-ready state because BIOS configuration tasks fail when the Lifecycle Controller is in this state. Workaround: Ensure that all the jobs are completed and the system is not booted to F10, and try again. Known issues • Issue: First-time launch of Remotix from OMM fails. Workaround: Traverse to OMM and launch the app again.
• Upgrade install for OpenManage Mobile is supported for OpenManage Mobile • 1.4 and 1.5 only. If you have an earlier version of OpenManage Mobile installed on your device, you need to uninstall the older version and install the latest application. • OpenManage Mobile offline cache can be lost if your mobile device has limited memory. • OpenManage Mobile displays only the top 100 log entries from an iDRAC. • OpenManage Mobile is not supported on 11th generation or earlier generations of iDRAC.
15 Uninstalling OpenManage Mobile To uninstall OpenManage Mobile: NOTE: All the existing data is lost when the OpenManage Mobile is uninstalled. 1 Tap . 2 Tap Settings. 3 Tap General. 4 In the Storage and iCloud Usage, tap Manage Storage. 5 Tap OMM application. 6 Tap Delete. Tap Yes to complete the uninstallation. 7 At the Do you want to uninstall this app? prompt, tap OK.
16 Related documents and resources Other documents you may need You can find the following documents on the Dell EMC Support website at www.dell.com/OpenManageManuals: • Dell EMC OpenManage Essentials version 2.5 User’s Guide • Integrated Dell Remote Access Controller 9 User’s Guide • Dell EMC OpenManage Enterprise Version 3.
– Enterprise Applications – Enterprise Systems Management – Public Sector Solutions – Utilities – Mainframe – Serviceability Tools – Virtualization Solutions – Operating Systems – Support d • To view a document, click the required product and then click the required version. Using search engines: – Type the name and version of the document in the search box.
